Summary
Overview
Work History
Education
Skills
Awards
Work Availability
Quote
Timeline
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Staci Singletary

Staci Singletary

Kansas City,MO

Summary

Motivated graduate seeking a new career path with a progressive and reputable company utilizing my coding and billing experience as well as my skills obtained with over a decade of experience in the customer service industry.

Overview

15
15
years of professional experience

Work History

Waitress

Tuscanos
12.2021 - 07.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Serviced multiple tables in a fast-paced environment as well as took to-go orders and reservations.
  • Provided menu knowledge to customers and informed them of any ongoing specials.

Front Desk Receptionist

Khan Psychiatry
06.2018 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Set up Zoom appointments for telemedicine during COVID regulations.

Medical Coder

Acadian Diagnostic Laboratories
05.2018 - 10.2019
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Provided data entry for claims
  • Keyed in charges

Front Desk Receptionist

Ascension Marine
04.2010 - 07.2012
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted guest and handled any inventory for the boating department.
  • Scheduled any boating appointments for the sales associates
  • Answered the phone

Customer Service Representative

Winn-Dixie Stores Inc.
04.2008 - 07.2010
  • Provided any customer assistance needed
  • Used cash registers and credit card machines to cash out customers.
  • Stocked groceries and other items for the store.
  • Answered customer telephone calls

Education

Certificate of Applied Science - Medical Coding

River Parishes Community College
Sorrento, LA
12.2015

Skills

  • 14 years in the Customer Service Industry
  • Money Handling
  • High-Volume Dining
  • ICD-10 (International Classification of Disease Systems)
  • Records Scanning
  • Maintain Patient Confidentiality
  • Data Entry Software
  • Accurate Money Handling
  • Posting Charges

Awards

Maintained over a 3.5+ GPA and an ongoing member of Gamma Beta Phi

Tops Tech Scholarship winner

Received the River Parish Scholarship for outstanding grades and submitting two letters of recommendation from a teacher and previous employer.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Waitress

Tuscanos
12.2021 - 07.2023

Front Desk Receptionist

Khan Psychiatry
06.2018 - 03.2021

Medical Coder

Acadian Diagnostic Laboratories
05.2018 - 10.2019

Front Desk Receptionist

Ascension Marine
04.2010 - 07.2012

Customer Service Representative

Winn-Dixie Stores Inc.
04.2008 - 07.2010

Certificate of Applied Science - Medical Coding

River Parishes Community College

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Staci Singletary