Stacy Berg
Eagan,Minnesota
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist/Office Assistant
Superior Landscape
01.2022 - 04.2024
- Responsible for correct and prompt invoicing
- Data entry and file maintenance both electronic and hard copy records
- Answered 40+ incoming phone calls on a daily basis
- Prepared shipping documents for the transportation for thirty shipments weekly
- Used multiple computer applications to access information and process transactions.
Customer Service
Hirschbach Trucking
01.2017 - 12.2021
- Developed and maintained customer relations with over three hundred customers across the county
- Always kept a friendly and cheerful outlook, even with unhappy customers
- Supplied fifty client's status of their shipments through emails, phone calls or spreadsheets
- Resolved all customer complainants in a professional and timely manner.
Customer Service
Bay and Bay Transport
05.2014 - 12.2016
- Awarded for outstanding customer service skills, exponential growth & development, and going beyond my normal daily responsibilities
- Created and grew lasting relationships with over two hundred customers across the country
- Aided customers with transport of their inventory in the most cost-effective way.
Account Executive
Kuehne-Nagel
10.1995 - 04.2014
- Functioned as main point of contact and information source for 20 key accounts
- Managed account base generating annual revenues of $3 million dollars
- Supplied freight transportation and logistics solutions to over three hundred clients
- Worked with 6 other departments to deliver maximum customer retention, revenue, and net profit.
Education
Associate Degree - International Business
Saint Paul College - A Community And Technical College
Saint Paul, MN02.1993
Skills
Customer Service
Relationship Building
Communication
MS Office Proficient
Computer Proficient
Problem Solving
Listening Skills
Time Management
Data Entry
Timeline
Front Desk Receptionist/Office Assistant
Superior Landscape
01.2022 - 04.2024
Customer Service
Hirschbach Trucking
01.2017 - 12.2021
Customer Service
Bay and Bay Transport
05.2014 - 12.2016
Account Executive
Kuehne-Nagel
10.1995 - 04.2014
Associate Degree - International Business
Saint Paul College - A Community And Technical College
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