Dar'ya Sayenko
Walnut Creek,USA
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Outgoing professional with experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Works well with office visitors and vendors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist/Office Assistant
Bay Area Colon and Rectal Surgeons
Walnut Creek, USA
06.2022 - 08.2023
- Greet and check in patients with a friendly, professional demeanor, ensuring accurate documentation and a positive experience
- Provide excellent customer service, addressing patient concerns and answering questions both in person and over the phone
- Maintain patient records and ensure confidentiality, adhering to HIPAA compliance and clinic protocols
Volunteer Coordinator
John Muir Hospital
Walnut Creek, USA
08.2018 - 06.2021
- Recruit, interview, and onboard hospital volunteers, ensuring they meet health and safety requirements
- Schedule and assign volunteers to appropriate hospital departments, balancing skills, availability, and patient care needs
- Develop and conduct training programs, preparing volunteers for specific tasks, such as patient support, clerical duties, and assisting staff
- Maintain detailed volunteer records, tracking hours, certifications, and compliance with hospital policies
- Communicate regularly with volunteers, providing guidance, addressing concerns, and ensuring a positive experience
- Organize volunteer recognition events to celebrate contributions and enhance retention
Education
Bachelors Degree - Psychological and Brain Sciences
University of California-Santa Barbara
Santa Barbara03-2025
Skills
- Computer Skills
- Microsoft Excel
- Coordination Skills
- Health Insurance Portability and Accountability Act Compliance
- Customer Service
- Confidentiality
- Microsoft Office
- Administrative Operations
- Communication Skills
- Python (Programming Language)
Languages
- English
- Spanish
- Ukrainian
- Russian
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Spanish
Professional
Certification
- HRCI Human Resource Associate Professional Certificate
- Google Advanced Data Analytics Professional Certificate
Timeline
Front Desk Receptionist/Office Assistant
Bay Area Colon and Rectal Surgeons
06.2022 - 08.2023
Volunteer Coordinator
John Muir Hospital
08.2018 - 06.2021
- HRCI Human Resource Associate Professional Certificate
- Google Advanced Data Analytics Professional Certificate
Bachelors Degree - Psychological and Brain Sciences
University of California-Santa Barbara
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