Summary
Overview
Work History
Education
Skills
Timeline
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STACY CASTILLO

Hermleigh,TX

Summary

Dynamic banking professional with a proven track record at West Texas State Bank, excelling in customer satisfaction and operational efficiency. Fluent in Spanish and English, demonstrating exceptional multitasking and teamwork abilities. Expert in Microsoft Office, significantly improved CIP system performance, and adept at handling confidential information.

Overview

20
20
years of professional experience

Work History

BSA Assistant/Note Teller

West Texas State Bank
Snyder, TX
11.2021 - Current
  • Handled confidential information with discretion and integrity.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored CIP system performance and identified areas for improvement in order to maximize efficiency.
  • Developed standard operating procedures for CIP operations.
  • Verified customer identification information with the applicable documents, according to bank policies, between all branches.
  • Verified amounts and integrity of every check or funds transfer.
  • Filed CTRs between bank branches.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Balance general ledger daily.
  • Correct any mistakes made on note payments.
  • Moved notes to Charged-off or Non-Accrual.

Universal Banker

First Bank & Trust Company
Snyder, TX
01.2021 - 11.2021
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed strong customer relationships to encourage repeat business.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Completed daily cash balancing.
  • Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
  • Assisted customers with online banking setup and troubleshooting issues.
  • Helped customers understand and use mobile applications and online banking.
  • Complete 150+ transactions per day, with extreme attention.
  • Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.

Bank Teller

AimBank
Snyder, TX
10.2017 - 01.2021
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced teller drawers regularly throughout the day according to established procedures.
  • Followed strict compliance guidelines when completing financial transactions for customers.
  • Identified transaction errors when debits and credits did not balance.
  • Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Developed strong relationships with customers to ensure repeat business.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.

Teller/Note Teller

Community Bank of Snyder
Snyder, TX
05.2005 - 05.2009
  • Process standard teller transactions for customers, including servicing clients' accounts, accepting loan payments, managing safe deposit box payments, cashing checks, balancing cash drawers, handling night deposits, and correcting discrepancies.
  • Complete 25+ customer transactions per hour, with extreme attention to detail.
  • Sell and redeem U.S. Savings Bonds applications to the Federal Reserve as needed.
  • Balance the ATM machine weekly.
  • Identified transaction errors when debits and credits did not balance.
  • Adhered to financial services security and audit procedures.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Leveraged customer service and sales abilities to consistently meet performance goals.

Education

High School Diploma -

Crosbyton High School
Crosbyton, TX
05-2004

Skills

  • Multitasking capacity
  • Self motivation
  • Teamwork and collaboration
  • Fluent in Spanish and English
  • Expert with Microsoft Office(Word, Excel, Outlook)

Timeline

BSA Assistant/Note Teller

West Texas State Bank
11.2021 - Current

Universal Banker

First Bank & Trust Company
01.2021 - 11.2021

Bank Teller

AimBank
10.2017 - 01.2021

Teller/Note Teller

Community Bank of Snyder
05.2005 - 05.2009

High School Diploma -

Crosbyton High School

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STACY CASTILLO