Stacy Delapena
Lubbock,TX
Summary
Proven leader and efficient problem-solver, adept in customer service and team leadership, significantly enhanced customer satisfaction at Burger King. Expert in cash handling and workflow coordination, demonstrated by seamless store operations at Shell Superstop. Skilled in motivating teams and fostering positive customer relations, ensuring operational excellence and financial accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Shell Superstop
Eldorado, TX
08.2007 - 04.2008
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Production Line Worker
Buddy's Plant Plus
San Angelo, TX
06.2006 - 12.2006
- Followed safety protocols to prevent accidents and injuries to self and colleagues.
- Followed instructions to make products in line with customer specifications.
- Collaborated with other production workers to achieve smooth running of production line.
- Boxed, labeled, and transported items to support assembly operations.
- Inspected assembly line to confirm proper operation.
- Improved product quality with meticulous visual inspections.
Manager
Burger King
San Angelo, TX
06.2005 - 05.2006
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Telemarketer
Sitel Corporation
San Angelo, TX
07.2003 - 02.2004
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Education
Diploma -
Lake View High School
San Angelo, TX05.2003
Skills
- Customer Service
- Team Leadership
- Cash Handling
- Punctual and Reliable
- Positive Attitude
- Flexible Schedule
- Cash Register Operation
- Store Opening and Closing
- Product restocking
- Opening and closing procedures
- Workflow Coordination
- Motivational Skills
- Customer Assistance
- Reliable and Responsible
- Customer Relations
Accomplishments
I have a Completion of Culinary Arts Certification Certificate. As well as a updated ServSafe Certification.
Certification
Culinary Arts Certificate. ServSafe Certification.
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
Shell Superstop
08.2007 - 04.2008
Production Line Worker
Buddy's Plant Plus
06.2006 - 12.2006
Manager
Burger King
06.2005 - 05.2006
Telemarketer
Sitel Corporation
07.2003 - 02.2004
Diploma -
Lake View High School