Stacy Garcia
Jersey City,US
Summary
Experienced Client Support Associate with background in providing superior customer service, resolving complex issues, and maintaining high client retention rates. Strengths include strong communication skills, problem-solving abilities, and knowledge of CRM software. Previous roles highlight ability to enhance client relationships, improve processes for efficiency and drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
CLIENT SUPPORT ASSOCIATE
STACI AMERICAS
Dayton, US
03.2021 - 06.2024
- Developed effective client relationships through strong communication and problem-solving abilities
- Had creative approaches to solving complex customer service problems such as working on orders 7 days in advance
- Utilized knowledge of computer systems as Excel, Word, PowerPoint and more applications to provide solutions for customers
- Conferred with customers by telephone or in-person to provide product or service information
Warehouse assistant
AMAZON
Jersey city, US
08.2020 - 03.2021
- Interacted with supervisors, leads, and work group to exchange information about immediate tasks
- Ensured proper labeling of all products before being sent out for delivery
- Coordinated with other departments to ensure timely delivery of goods
- Provided support to team members during peak periods to maintain on-time deliveries
Cashier
EXTRA SUPERMARKET
Jersey city, US
05.2020 - 07.2020
- Developed strong customer service skills by providing efficient and accurate service
- Utilized problem solving skills to effectively handle difficult situations
- Managed large amount of cash accurately during busy hours in a fast-paced environment
- Processed customer orders and ensured the accuracy of their purchases
Education
Computer Science - Computer Science
hudson community college
Jersey City, NJ01.2028
Skills
- Experto
- Client Relationship Building
- Empathy
- Internal Communications
- Time management abilities
- Active Listening and Communication
Languages
- Spanish, Expert
- English, Expert
Timeline
CLIENT SUPPORT ASSOCIATE
STACI AMERICAS
03.2021 - 06.2024
Warehouse assistant
AMAZON
08.2020 - 03.2021
Cashier
EXTRA SUPERMARKET
05.2020 - 07.2020
Computer Science - Computer Science
hudson community college