Stacy Hicks
Bellefontaine,OH
Summary
Resourceful receptionist and security guard with expertise in customer relationship management and surveillance monitoring. Demonstrated ability to manage client interactions and maintain security protocols, contributing to a safe and organized environment.
Overview
15
15
years of professional experience
Work History
Receptionist
H & R Block Tax Services
Bellefontaine, OH
01.2011 - 11.2025
- Greeted clients and directed them to appropriate tax professionals.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Managed phone calls and scheduled appointments for clients.
Security Guard
Genric
Marysville, Ohio
08.2024 - 10.2024
- Documented daily activities and incidents in the security log accurately.
- Managed access control by checking identification of visitors and employees.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided escorts for visitors as needed throughout the facility.
Education
High School Diploma -
Kenton Senior High
Kenton, OH05-1999
Skills
- Appointment scheduling
- Client management
- Call handling
- Front desk operations
- Document management
- Surveillance monitoring
- Incident reporting
- Security procedures
- Conflict resolution
- Professional demeanor
- Data inputting
- Greeting and seating clients
- Record keeping and filing
Timeline
Security Guard
Genric
08.2024 - 10.2024
Receptionist
H & R Block Tax Services
01.2011 - 11.2025
High School Diploma -
Kenton Senior High