Stacy Longer
Instacart
Hanover,PA
32
years of professional experience
Dynamic and dependable professional with extensive experience as a Rideshare Driver for Lyft, excelling in customer service and route planning. Proven ability to maintain a clean driving record while ensuring passenger satisfaction through effective communication and problem-solving skills. Committed to safety and punctuality, consistently meeting tight schedules and enhancing customer experiences.
Work History
Rideshare Driver
4 Years 5 Months- Navigated app-based ride requests to complete timely passenger pickups and drop-offs.
- Maintained clean, safe vehicle conditions to support consistent rider satisfaction.
- Followed traffic laws and safety procedures during high-volume urban driving.
- Communicated professionally with passengers to provide courteous, reliable service.
- Monitored GPS directions and traffic conditions to select efficient routes.
- Resolved pickup changes and ride issues calmly through Lyft driver app.
- Inspected vehicle readiness before shifts to minimize delays and service interruptions.
- Adapted quickly to varying schedules, destinations, and demand patterns.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Adhered to tight schedule and met departure and arrival deadlines.
- Observed passengers during the journey and reported any suspicious behavior.
- Communicated with passengers regarding estimated time of arrival.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Followed designated routes and schedules while operating vehicles.
- Planned routes based on knowledge of local areas, GPS information, and customer preferences.
- Responded with ease to sudden changes in routes and schedules.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Observed city, street and highway driving regulations and took necessary driving precautions when transporting customers.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Pointed out landmarks and other points of interest to passengers.
- Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
DoorDash Delivery Driver
7 Years 5 Months- Accepted and completed delivery requests through Dasher app, following assigned routes and order details.
- Inspected orders before pickup to confirm accuracy and reduce delivery errors.
- Navigated efficiently between pickup locations and customer destinations using GPS guidance.
- Communicated promptly with customers regarding delivery status, substitutions, and access instructions.
- Followed contactless delivery procedures and service standards to support safe drop-offs.
- Maintained vehicle readiness by monitoring fuel, cleanliness, and basic operational condition.
- Resolved pickup and delivery issues quickly by coordinating with support and merchants.
- Managed flexible schedules and prioritized stacked orders to complete deliveries on time.
- Delivered orders to customers to drive full satisfaction.
- Operated delivery vehicles safely and efficiently.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Maintained positive relationships with customers to promote continued business opportunities.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Immediately addressed problems with customers to promote speedy resolution.
- Developed strong customer base through efficient and reliable service.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Completed daily pre- and post-trip vehicle inspections.
Personal Shopper
8 Years 5 Months- Shopped customer orders accurately using Instacart app instructions and store aisles.
- Selected fresh produce, meats, and pantry items based on quality standards.
- Communicated substitutions and item updates through in-app messaging.
- Organized carts and bags to separate orders and prevent mix-ups.
Cafeteria Worker
2 Years- Prepared cafeteria food items following school nutrition standards and portion guidelines.
- Operated kitchen equipment safely while supporting daily meal service workflows.
- Maintained clean serving areas, sanitizing surfaces, utensils, and food contact equipment.
- Assisted with food inventory, receiving deliveries, and organizing storage areas.
- Followed food safety procedures to reduce contamination and maintain compliance.
- Supported meal distribution for students, managing service lines with accuracy and efficiency.
- Restocked supplies and replenished serving stations to keep cafeteria operations moving smoothly.
- Collaborated with kitchen staff to complete setup, cleanup, and daily production tasks.
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
- Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
School Van Driver
2 Years 3 Months- Operated school van for daily student pickup and drop-off routes, following district transportation procedures.
- Conducted pre-trip and post-trip inspections to verify vehicle safety, cleanliness, and readiness.
- Monitored student behavior during transport, reinforcing seatbelt use and safe riding rules.
- Communicated route updates and transportation concerns clearly with dispatch and school staff.
Shift Manager
2 Years 2 Months- Supervised crew members during shifts, maintaining smooth food preparation and customer service operations.
- Trained new team members on Wendy's procedures, safety standards, and service expectations.
- Monitored food quality, sanitation, and temperature controls to support brand and health compliance.
- Managed cash handling, register accuracy, and drawer reconciliation during busy service periods.
Roofing Foreman
5 Years 5 Months- Supervised roofing crews to maintain safe, efficient worksite operations.
- Coordinated daily assignments, materials, and equipment for jobsite productivity.
- Inspected roofing installations to confirm quality, alignment, and code compliance.
- Trained crew members on tear-off, repair, and installation procedures.
Manager
9 Years 7 Months- Trained crew members on point-of-sale procedures, food prep, and customer service expectations.
- Coordinated staffing schedules to maintain efficient coverage during peak business periods.
- Monitored inventory levels and ordered supplies to support uninterrupted kitchen operations.
- Supervised daily restaurant operations, ensuring consistent service, cleanliness, and food quality standards.
Education
High School Diploma
Skills
Schedule management
Excellent navigation
Customer service
Vehicle maintenance
Punctuality
Passenger transportation
Customer engagement
Cleanliness
Safe driving
Route planning
Time management
Clean driving record
Defensive driving
Vehicle inspection
Emergency response
Map reading
Tech-savviness
Problem-solving
Multitasking and organization
Adaptability and flexibility
Safety awareness
Patience and tact
Cultural awareness
Stress management
Ride-sharing platform knowledge
Hospitable
Wheelchair assistance
Traffic law knowledge
Timeline
Rideshare Driver
Lyft
05.2022 - CurrentRead More
DoorDash Delivery Driver
DoorDash
05.2019 - CurrentRead More
Personal Shopper
Instacart
05.2018 - CurrentRead More
Cafeteria Worker
Hanover Public School District
05.2016 - 05.2018Read More
School Van Driver
Hanover Public School District
05.2014 - 08.2016Read More
Shift Manager
Wendy's
05.2011 - 07.2013Read More
Roofing Foreman
Imler Roofing Co.
02.2004 - 07.2009Read More
Manager
Arby's Restaurant
07.1994 - 02.2004Read More
Hanover Public School District
High School Diploma
Read More