Stacy Luze
Coordinator And Administrative Professional
Huntersville,NC
Summary
Organized relocation and administrative professional with strong customer-centric focus and ability to deliver excellent support at all levels. Trustworthy, dependable, and result-driven, with a strong work ethic and commitment to achieving goals. Detail oriented and analytical, with capacity to troubleshoot and solve problems. Effectively prioritizes, multi-tasks and adapts to fast-paced environments. Solid computer, Microsoft Office, and relocation software skills. Strong interpersonal, verbal, and written communication skills. Maintains privacy and confidentiality at all times.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Relocation Coordinator
Allen Tate Relocation And Corporate Services
Charlotte, North Carolina
02.2013 - 07.2021
- Work with approximately 50 third party relocation management companies (RMC) to assist buyers and renters coming into the areas covered by the Allen Tate Company.
- Liaise as primary point of contact for customers, ensuring timely resolution of customers’ needs.
- Track referrals from initial contact to closing and make sure the RMC has everything they need to process the transferees' benefits.
- Process and track closings and submit a monthly closings report.
- Troubleshoot issues and provide customer lifecycle support.
- Collaborate with Business Development team in providing exceptional customer service to customer base.
- Deliver proactive communications to customer point of contact and develop strategic business relationships.
Volunteer English Teacher
Teach And Learn With Georgia (TLG)
Kveda Sazano, Republic of Georgia
03.2012 - 06.2012
- Taught English as a second language to 1st through 10th grades with a Georgian co-teacher.
English Teacher
Highest Academy
Dangni, Busan, South Korea
11.2010 - 11.2011
- Taught English as a second language to 1st through 6th grades.
Receptionist, Assistant, Relocation Coordinator
ERA Knight Realty, Inc./ERA Wilder Realty, Inc.
Cornelius, NC
03.1999 - 11.2010
- Worked as a receptionist, administrative assistant, relocation coordinator, licensed personal assistance and office manager over 10+ years with the company.
Education
Bachelor of Arts - International Studies
University of North Carolina At Charlotte
Charlotte, NC 09.2003 - 12.2004
Skills
Customer service skills
Certification
North Carolina Real Estate License
Timeline
Relocation Coordinator
Allen Tate Relocation And Corporate Services
02.2013 - 07.2021
Volunteer English Teacher
Teach And Learn With Georgia (TLG)
03.2012 - 06.2012
English Teacher
Highest Academy
11.2010 - 11.2011
Bachelor of Arts - International Studies
University of North Carolina At Charlotte
09.2003 - 12.2004
Receptionist, Assistant, Relocation Coordinator
ERA Knight Realty, Inc./ERA Wilder Realty, Inc.
03.1999 - 11.2010
North Carolina Real Estate License
CPCC Project Management Certificate
Google Data Analytics Certificate (in process)
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