Stacy Mcclelland
Lakeland,FL
Summary
Dynamic OS&D Specialist at U.S Logistics Solutions with a proven track record in customer relations and quality assurance. Expert in data analysis and documentation management, enhancing customer satisfaction through prompt issue resolution. Recognized for building strong client relationships and improving operational efficiency, driving loyalty and sales growth.
Overview
17
17
years of professional experience
Work History
OS&D Specialist
U.S Logistics Solutions / Geodis
12.2017 - 04.2026
- Developed strong client relationships through consistent communication and attentive service.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Boosted customer satisfaction by addressing and resolving OS&D inquiries professionally and promptly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Assistant Manager
Family Dollar Store
12.2015 - 09.2017
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Key Holder
Dollar General
04.2012 - 07.2015
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Beauty Advisor
Walgreens
03.2009 - 04.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Recommended specific hair and beauty products to meet individual customer needs.
- Maintained counter and display areas for cleanliness and organization.
Education
High School Diploma -
Kathleen High School
Lakeland FL04-2012
Skills
- Documentation Management
- Data Analysis
- Customer Relations
- Quality Assurance
Timeline
OS&D Specialist
U.S Logistics Solutions / Geodis
12.2017 - 04.2026
Assistant Manager
Family Dollar Store
12.2015 - 09.2017
Key Holder
Dollar General
04.2012 - 07.2015
Beauty Advisor
Walgreens
03.2009 - 04.2012
High School Diploma -
Kathleen High School