Stacy Stuckey
Defiance
Summary
Dynamic professional with extensive experience in operations management at Hampton Inn By Hilton. Proven track record in staff development and inventory control, enhancing guest satisfaction and optimizing workflows. Adept at fostering strong customer relationships while ensuring compliance with health regulations. Committed to driving team success and operational excellence.
Overview
23
23
years of professional experience
Work History
Assistant General Manager
Hampton Inn By Hilton
Defiance, OH
11.2017 - 03.2026
- Managed daily hotel operations to ensure exceptional guest experiences.
- Analyzed guest feedback to identify areas for improvement in services offered.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste. Place orders from vendors as needed.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
- Organizined employee schedules to optimize workflow and meet staffing needs.
Lead Teacher, Two-Year-Olds Classroom
Fair Lakes Children's Center
Fair Lakes, Va
03.2008 - 06.2011
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a nurturing environment promoting emotional and social development in two-year-olds.
- Collaborated with parents to support children's growth and address developmental milestones.
- Mentored junior teachers, sharing best practices for classroom management and child engagement.
- Maintained compliance with health and safety regulations, ensuring a safe learning environment.
Server
Hard Times Cafe
Springfield, VA
08.2005 - 03.2008
- Delivered exceptional customer service, ensuring repeat business and positive guest experiences.
- Managed daily operations, including order taking, food delivery, and cash handling.
- Collaborated with kitchen staff to streamline food preparation processes and expedite service.
- Trained new team members on menu items and service standards for consistency in quality.
Hostess
Roadhouse Steak House
Springfield, VA
07.2003 - 08.2005
- Greeted and seated guests efficiently, ensuring optimal dining experience and satisfaction.
- Managed reservation system, coordinating table assignments to minimize wait times.
- Trained new staff on customer service protocols and restaurant policies to enhance service quality.
- Managed incoming phone calls and processed to-go orders efficiently.
Education
High School Diploma - Early Childhood Careers
Robert E. Lee
Springfield, VA06-2004
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Customer relationship management (CRM)
- Department oversight
Timeline
Assistant General Manager
Hampton Inn By Hilton
11.2017 - 03.2026
Lead Teacher, Two-Year-Olds Classroom
Fair Lakes Children's Center
03.2008 - 06.2011
Server
Hard Times Cafe
08.2005 - 03.2008
Hostess
Roadhouse Steak House
07.2003 - 08.2005
High School Diploma - Early Childhood Careers
Robert E. Lee