Stacy Turner
West Frankfort,IL
Summary
Dynamic District Manager with a proven track record at Broadway Restaurant, enhancing operational efficiency and boosting regional sales through strategic planning and leadership development. Excelled in recruiting, training, and building cohesive teams, achieving significant improvements in customer satisfaction and employee performance. Skilled in multi-unit management and interpersonal communication, fostering community engagement and brand visibility.
Overview
12
12
years of professional experience
1
1
Certification
Work History
District Manager
Broadway Restaurant
Wentzville, MO
04.2012 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Associate Of General Studies - General Studies
John A. Logan College
Carterville, ILSkills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Goal Setting and Performance Metrics
- Operations Management
- Customer Relations
- Staff Development
- Team Development
- Multi-unit management
- Decision-Making
- Team Building Practices
- Interpersonal Communication
- Employee Scheduling
- Operations Improvements
- Team Leadership
- Staff Management
- Conflict Management
- Leadership Development
Certification
Food safety proctor and instructor through serve safe.
Timeline
District Manager
Broadway Restaurant
04.2012 - Current
Associate Of General Studies - General Studies
John A. Logan College