Staicy Leon
Mesquite,TX
Summary
Dynamic leader with a solid foundation in customer service and team development, excelling in fast- paced environments. Successfully managed daily operations to ensure compliance with health and safety standards, while driving employee performance through effective coaching. Known for achieving remarkable customer satisfaction and enhancing team morale.
Overview
9
9
years of professional experience
Work History
Sales Associate
Sally Beauty
02.2024 - Current
- Led team in achieving sales targets through effective coaching and performance management.
- Developed training programs to enhance product knowledge and customer service skills among associates.
- Analyzed sales data to identify trends and inform inventory management decisions.
- Implemented promotional strategies that increased foot traffic and customer engagement in store.
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers.
- Collaborated with team members to ensure store presentation met company standards.
- Handled inventory management, including restocking shelves and organizing merchandise displays.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash handling procedures, ensuring accuracy in transactions and proper documentation of discrepancies.
Assistant Manager
Taco Bell
Garland, TX
01.2020 - 08.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Shift Manager
Taco Bell
04.2017 - 12.2019
- Supervised daily operations to ensure efficient service and adherence to food safety standards.
- Trained and mentored team members to enhance performance and customer satisfaction.
- Resolved customer inquiries and complaints, fostering positive dining experiences.
- Monitored compliance with health regulations, maintaining high cleanliness standards in the restaurant.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
Law
Eastfield College
MesquiteGED -
Eastfield College
Mesquite, TXSkills
- Sales management
- Customer engagement
- Performance coaching
- Inventory management
- Cash handling
- Complaint resolution
- Team training
- Relationship building
- Safety compliance
- Employee onboarding
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Outgoing personality
- Flexible schedule
- Store opening and closing
- POS system operation
- Meeting deadlines
- Upselling
- Professional demeanor
- Positive and friendly
Languages
English
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Sally Beauty
02.2024 - Current
Assistant Manager
Taco Bell
01.2020 - 08.2023
Shift Manager
Taco Bell
04.2017 - 12.2019
Law
Eastfield College
GED -
Eastfield College