Stan Hayes
Seattle,WA
Summary
Results-driven focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Also very good in a team setting.
Overview
3
3
years of professional experience
Work History
Front Desk
Planet Fitness
04.2023 - Current
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
- Handled emergency situations calmly and professionally while following proper protocols.
General Merchandise Associate
Target
10.2022 - 02.2023
- Helped customers select merchandise by offering multiple product options fitting specific needs.
- Participated in storewide promotions and events, enhancing overall brand visibility within the local community.
- Processed transactions quickly and accurately, ensuring a seamless checkout experience for customers.
- Pushed and stocked product in multiple departments and consistently met time targets.
Sales Associate
Big 5 Sporting Goods
11.2021 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Host/Table Busser
Hops N Drops
05.2021 - 10.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
MBA - Business Administration
Pacific Lutheran University
Tacoma, WAAssociate of Arts - Journalism
Shoreline Community College
Seattle, WA06.2025
Skills
- Reliability and punctuality
- Problem-solving skills
- Listening Skills
- Guest Relations
- Customer Service
- Team player mentality
Timeline
Front Desk
Planet Fitness
04.2023 - Current
General Merchandise Associate
Target
10.2022 - 02.2023
Sales Associate
Big 5 Sporting Goods
11.2021 - 10.2022
Host/Table Busser
Hops N Drops
05.2021 - 10.2021
MBA - Business Administration
Pacific Lutheran University
Associate of Arts - Journalism
Shoreline Community College