Standford Ingram
Rochester,NY
Overview
10
10
years of professional experience
Summary
Dynamic professional with a strong background in customer service and training, notably at Goodwill. Proven ability to enhance customer experiences and operational efficiency through effective communication and teamwork. Recognized for reliability and a commitment to excellence, consistently fostering positive environments and achieving client satisfaction.
Work History
Cashier
Goodwill
05.2026 - Current
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to manage inventory and stock shelves.
- Handled cash register operations accurately, ensuring financial integrity.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Direct Support Professional
Heritage Christian Services
12.2025 - Current
- Provided individualized support to clients, promoting independence and personal growth.
- Assisted clients with daily living activities, ensuring safety and comfort.
- Documented client progress and behaviors accurately in case management systems.
- Collaborated with interdisciplinary teams to develop tailored care plans for clients.
- Implemented recreational and therapeutic activities to enhance client engagement.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Advocated for clients' needs within the community, fostering inclusive environments.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Operator Trainer
Bausch and Lomb
05.2022 - 09.2025
- Developed and delivered training programs for new operators, enhancing skillsets and operational efficiency.
- Assessed training needs through performance evaluations, tailoring instruction to improve employee competencies.
- Facilitated hands-on training sessions using equipment simulations, ensuring adherence to safety protocols and operational standards.
- Collaborated with cross-functional teams to refine training materials and enhance overall onboarding processes.
- Monitored trainee progress, providing feedback and support to foster confidence and proficiency in operations.
- Implemented continuous improvement initiatives based on trainee performance metrics, driving operational excellence.
- Maintained up-to-date knowledge of industry best practices, integrating relevant techniques into training regimens.
Laborer
Ortho Clinical Diagnostics
02.2020 - 04.2022
- Operated various hand and power tools to assist in production processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted team members in loading and unloading materials for efficient workflow.
- Followed safety protocols to minimize workplace hazards during daily operations.
- Collaborated with peers to optimize production line performance and efficiency.
Education
High School Diploma -
06.2007
- Honoree of Hillside
- Hillside work Scholarship Recipient
- 3.5 GPA
- Ranked in Top 25% of class
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order taking
- Professionalism and courtesy
Timeline
Cashier - Goodwill
05.2026 - Current
Direct Support Professional - Heritage Christian Services
12.2025 - Current
Operator Trainer - Bausch and Lomb
05.2022 - 09.2025
Laborer - Ortho Clinical Diagnostics
02.2020 - 04.2022
Thomas Jefferson High School - High School Diploma,