Standford Ingram
Heritage Christian Services
Rochester,NY
6
years of professional experience
Dynamic professional with a strong background in customer service and training, notably at Goodwill. Proven ability to enhance customer experiences and operational efficiency through effective communication and teamwork. Recognized for reliability and a commitment to excellence, consistently fostering positive environments and achieving client satisfaction.
Work History
Cashier
1 Month- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections.
- Maintained clean and organized checkout areas to enhance customer experience.
- Collaborated with team members to manage inventory and stock shelves.
- Handled cash register operations accurately, ensuring financial integrity.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
Direct Support Professional
6 Months- Provided individualized support to clients, promoting independence and personal growth.
- Assisted clients with daily living activities, ensuring safety and comfort.
- Documented client progress and behaviors accurately in case management systems.
- Collaborated with interdisciplinary teams to develop tailored care plans for clients.
- Implemented recreational and therapeutic activities to enhance client engagement.
- Monitored client health metrics, reporting changes to healthcare professionals promptly.
- Advocated for clients' needs within the community, fostering inclusive environments.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Operator Trainer
3 Years 4 Months- Developed and delivered training programs for new operators, enhancing skillsets and operational efficiency.
- Assessed training needs through performance evaluations, tailoring instruction to improve employee competencies.
- Facilitated hands-on training sessions using equipment simulations, ensuring adherence to safety protocols and operational standards.
- Collaborated with cross-functional teams to refine training materials and enhance overall onboarding processes.
- Monitored trainee progress, providing feedback and support to foster confidence and proficiency in operations.
- Implemented continuous improvement initiatives based on trainee performance metrics, driving operational excellence.
- Maintained up-to-date knowledge of industry best practices, integrating relevant techniques into training regimens.
Laborer
2 Years 2 Months- Operated various hand and power tools to assist in production processes.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Assisted team members in loading and unloading materials for efficient workflow.
- Followed safety protocols to minimize workplace hazards during daily operations.
- Collaborated with peers to optimize production line performance and efficiency.
Education
High School Diploma
- Honoree of Hillside
- Hillside work Scholarship Recipient
- 3.5 GPA
- Ranked in Top 25% of class
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cleaning and sanitizing
Customer service excellence
Reliability and punctuality
Written and verbal communication
Order taking
Professionalism and courtesy
Timeline
Cashier
Goodwill
05.2026 - CurrentRead More
Direct Support Professional
Heritage Christian Services
12.2025 - CurrentRead More
Operator Trainer
Bausch and Lomb
05.2022 - 09.2025Read More
Laborer
Ortho Clinical Diagnostics
02.2020 - 04.2022Read More
Thomas Jefferson High School
High School Diploma
Read More