Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stanislav Denysenko

Chișinău

Summary

Dynamic Dispatcher with proven expertise, excelling in customer service and problem-solving. Successfully negotiated cost-effective shipping solutions while fostering strong relationships with clients and carriers. Recognized for maintaining high satisfaction levels through effective communication and stress tolerance in high-pressure situations. Adaptable and results-driven, ensuring timely deliveries and operational efficiency.

Overview

8
8
years of professional experience

Work History

Dispatcher

MP Team
04.2023 - Current
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.

Dispatcher

Auto Transport Chicago
02.2018 - 03.2023
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of [5-9] fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Tracked and monitored vehicle performance and maintenance.
  • Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.

Education

High School Diploma -

Martynovsky Institute of Refrigeration, Cryotechnologies And
Odessa Ukrain
05-2018

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Stress tolerance
  • Problem-solving
  • Route planning

Languages

English
Full Professional

Timeline

Dispatcher

MP Team
04.2023 - Current

Dispatcher

Auto Transport Chicago
02.2018 - 03.2023

High School Diploma -

Martynovsky Institute of Refrigeration, Cryotechnologies And

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Stanislav Denysenko