Stanley Benoit
Baltimore ,MD
Summary
Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality. Professional automotive service professional with strong focus on team collaboration and achieving results. Skilled in customer service, diagnostics, and effective repair management. Known for reliability and adaptability in changing environments. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery.
Overview
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Work History
Automotive Store Manager
Mr Tire
Caitanvile MD district 56
02 2025 - 06 2026
- Monitored competitor activities within local market area to stay informed on industry trends while adapting strategies accordingly for continued success for repeat and new customers
- Boosted sales by developing strategic marketing campaigns and promotions tailored to local market needs.
- Managed budgetary constraints effectively without sacrificing quality, ensuring optimal profitability for the store.
- Analyzed sales data regularly to identify areas of improvement or growth potential within store operations or product lines.
- Reduced overhead costs by optimizing staffing schedules, minimizing waste, and implementing energy-saving measures.
- Improved customer satisfaction by implementing efficient inventory management systems and streamlining store operations in district 56
- Ensured safe working environment for staff and customers by maintaining a clean, organized store layout and adhering to safety guidelines.
- Conducted regular performance evaluations with team members to provide constructive feedback and support professional growth.
- Maintained up-to-date knowledge of automotive products, services, and industry trends to offer informed guidance to both staff and customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Oversaw daily financial transactions, including cash handling, deposits, and reconciliations to ensure accuracy in accounting processes.
- Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
Automotive Store Manager
Meineke auto care center
Dundolk MD
08 2024 - 02 2025
- Trained and mentored staff on product knowledge and sales techniques.
- Managed daily operations, ensuring efficient store workflow and customer satisfaction.
- Conducted regular performance reviews to enhance team productivity and morale.
- Utilized point-of-sale systems for accurate transaction processing and record-keeping.
- Resolved customer inquiries and complaints promptly, enhancing overall service quality.
- Boosted sales by developing strategic marketing campaigns and promotions tailored to local market needs.
- Addressed customer complaints promptly by investigating issues thoroughly and offering satisfactory resolutions when needed.
Shop Owner
S and s auto repair
Orlando fl
06 2012 - Current
- Oversaw inventory management, optimizing stock levels and reducing waste through strategic purchasing.
- Trained and mentored staff in automotive repair techniques and customer service protocols.
- Analyzed financial performance, making data-driven decisions to enhance profitability of the business.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Increased store revenue through effective product merchandising and targeted marketing campaigns.
- Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
Automotive Technician
Allied tire
Orlando fl
06 2009 - 05 2012
- Diagnosed and repaired automotive systems using advanced diagnostic tools and equipment.
- Collaborated with team members to streamline repair processes, enhancing overall workshop efficiency.
- Executed routine maintenance tasks, ensuring optimal vehicle performance and safety compliance.
- Led troubleshooting efforts for complex automotive issues, driving resolution through technical expertise.
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
Parts Specialist
Advanced Auto Parts
Orlando fl
04 2007 - 02 2010
- Analyzed customer needs to provide tailored product recommendations and enhance service quality.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Maintained clean and neat parts counter and sales floor.
Operation Maintenance Engineer
Nephron Pharmaceuticals Corporationn
Orlando fl
09 2004 - 11 2007
- Conducted routine maintenance on production equipment to ensure operational efficiency.
- Diagnosed and resolved mechanical issues to minimize downtime and enhance productivity.
- Implemented preventative maintenance schedules to extend equipment lifespan and reduce failures.
- Analyzed equipment performance data to identify trends and recommend improvements in operations.
- Consistently met or exceeded performance targets by effectively prioritizing tasks, managing resources, and maintaining a strong focus on quality.
- Reduced downtime with timely troubleshooting, diagnosis, and repair of operational issues.
- Provided technical support to team members, facilitating knowledge sharing and continuous improvement efforts.
- Managed spare parts inventory, ensuring optimal levels were maintained to minimize delays in repairs and replacements.
- Trained new team members on company protocols, fostering a culture of excellence in the workplace.
- Designed administrative and maintenance procedures to provide optimal service uptimes and minimize service disruptions.
Lube Service Technician
Midas Muffler
Orlando fl
09 2001 - 12 2003
- Conducted oil changes, ensuring proper fluid levels and quality for optimal vehicle performance.
- Collaborated with team members to improve workflow efficiency, resulting in enhanced overall service delivery.
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Contributed to a safe working environment by adhering to company safety protocols when operating equipment or handling hazardous materials.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
Education
BA - Business
05.2006
Certification - Automotive Repair
04.2003
Aa - Electric Engineer
02.2000
Highschool Diploma - Highschool
05.1998
CDL - Truck Driving
2002
Skills
- Customer service background
- Sales proficiency
- Budget development
- Consulting
- Coaching and mentoring
- Profit and Loss
- Search Engine Optimization
- Staff Management
- Decision-Making
- Active Listening
- Problem-Solving
Languages
French
Native or Bilingual
Timeline
Sandford truck driving - CDL , Truck Driving
Jones high school - Highschool Diploma , Highschool
ITT Technical Institute - Aa, Electric Engineer
Mid Florida tech - Certification , Automotive Repair
University of Central Florida - BA , Business
Lube Service Technician - Midas Muffler
09 2001 - 12 2003
Operation Maintenance Engineer - Nephron Pharmaceuticals Corporationn
09 2004 - 11 2007
Parts Specialist - Advanced Auto Parts
04 2007 - 02 2010
Automotive Technician - Allied tire
06 2009 - 05 2012
Shop Owner - S and s auto repair
06 2012 - Current
Automotive Store Manager - Meineke auto care center
08 2024 - 02 2025
Automotive Store Manager - Mr Tire
02 2025 - 06 2026