Summary
Overview
Work History
Education
Skills
Timeline
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Star Brown

Hampton,VA

Summary

Dedicated customer service professional with significant experience at Wendy's and Denny's. Successfully improved customer satisfaction through outstanding service and conflict management skills. Expertise in cash handling and POS systems, showcasing a strong commitment to integrity and teamwork. Focused on creating a positive work environment that drives results.

Overview

1
1
year of professional experience

Work History

Cashier

Wendys
01.2025 - 06.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server

Dennys
04.2024 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Education

Phoebus High School
Hampton, VA
06.2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Customer service excellence
  • Conflict resolution
  • POS system operations

Timeline

Cashier

Wendys
01.2025 - 06.2025

Server

Dennys
04.2024 - 08.2024

Phoebus High School

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