Star Cantu
San Marcos,TX
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
5
5
years of professional experience
Work History
Store Manager
Shoe Show
Idabel, Oklahoma
06.2023 - 01.2025
- Mitigated business risks by working closely with staff members and assessing performance.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Resolved customer complaints in a timely manner.
- Implemented successful business strategies to increase revenue and target new markets.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Managed daily banking activities such as deposits and withdrawals.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Created weekly work schedules for store personnel.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Updated and maintained store signage and displays.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Cook
Wicked Good Pizza
Canyon Lake, TX
11.2022 - 04.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business
- Maintained well-stocked stations with supplies and spices for maximum productivity
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation
- Also I did deliveries when needed to help
Shift Manager
Banfield Pet Hospital
New Braunfels, TX
10.2021 - 04.2023
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- I opened and closed the store
- I scheduled appointments, worked the front counter, checked in pets and checked out customers
- I called and did all follow up calls from previous day as well as given packets of past due pets to call and get scheduled
General Manager
U Haul Moving Storage
New Braunfels, TX
10.2019 - 02.2022
- Trained, coached and mentored staff to support smooth adoption of new programs
- Designed modern employee recognition program which boosted productivity and improved morale
- I worked 6 to 7 days a week 65 plus hours usually
- I did all the hiring and terminations at my location
- I monitored scheduling for equipment and hitch installations
- I made sure our chart of success was completed daily along with all paperwork
- Our storage facility was walked every morning before we opened and before we closed
- Team work was very important to me as well as having an open door policy for my employees
- I worked beside my employees so they knew I was not going to ask them to do something I was not willing to do
- I showed up extra early to get most of my paperwork done so I could work with them
- Also I was propane certified
Skills
- Store operations oversight
- Personnel development
- Hourly shift management
- Cash management
- Recruiting and hiring
- Employee engagement
- Retail merchandise quality standards
- Special events
- Team leadership
- Product merchandising
- Employee supervision and motivation
- Accurate cash handling
- Team building
- Team building and leadership
- Friendly and positive
- Employee training
- Flexible schedule
- Store opening and closing procedures
- Relationship building and management
- Bank deposit procedures
- Retail sales techniques
- Store displays
- Maximizing profitability
- Inventory control
- Order management
- Sales coaching
- Outstanding communication skills
- Hospitality and accommodation
- Reliable
- Customer response
- Sales promotions
- Team development
- Opening and closing procedures
- Customer relations
- Operations oversight
- Customer service management
- Store operations
Timeline
Store Manager
Shoe Show
06.2023 - 01.2025
Cook
Wicked Good Pizza
11.2022 - 04.2023
Shift Manager
Banfield Pet Hospital
10.2021 - 04.2023
General Manager
U Haul Moving Storage
10.2019 - 02.2022