Elizabeth Duarte
Whittier,CA
Summary
Dedicated front desk receptionist with a strong focus on enhancing patient satisfaction, streamlining operations, and effectively managing scheduling. Known for exceptional problem-solving skills and team collaboration.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Modern Dental Group
La Habra, CA
05.2025 - Current
- Facilitated communication between dental staff and patients, enhancing service quality.
- Implemented office procedures that improved patient flow and reduced wait times.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Trained new receptionists on software systems and customer service protocols.
- Maintained accurate patient records in the electronic health record (EHR) system, ensuring compliance with regulations.
- Resolved patient inquiries and complaints effectively, improving overall satisfaction ratings.
- Coordinated with insurance providers to verify coverage and process claims efficiently.
- Developed streamlined workflows for front desk operations, contributing to team productivity improvements.
- Greeted guests at front desk and engaged in pleasant conversations while managing the check-in process.
- Maintained organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Barista
Starbucks
La Mirada, CA
03.2021 - 05.2025
- Crafted personalized beverages to enhance customer satisfaction and loyalty.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Provided exceptional customer service by actively engaging with customers and addressing inquiries effectively.
- Collaborated with team members to optimize workflow and improve overall store performance.
- Conducted quality control checks on beverages to maintain consistency in taste and presentation.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled the line and the crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained cleanliness and organization of the workspace to ensure compliance with health standards.
- Maintained cleanliness and organization of the workspace to ensure compliance with health standards.
- Managed inventory levels, ensuring timely restocking of supplies for efficient operations.
- Developed and implemented strategies for improving speed of service during peak hours.
Barista
Enchanted Coffee Bar
La Mirada, CA
04.2020 - 03.2022
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Balanced front and back-of-house tasks during busy shifts. to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
La Serena High School
Whittier, CA06.2021
Associate of Science - Nursing
Rio Hondo College
Whittier, CA06.2029
Skills
- Patient care
- Customer service
- Scheduling
- Telephone etiquette
- Payment processing
- Data entry
- File organization
- Office organization
- Administrative skills
- Task prioritization
- Time management
- Attention to detail
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Listening skills
- Payment processing
Accomplishments
have attended a phlebotomy program and successfully passed the program and earned my certificate as a phlebotomist
Timeline
Front Desk Receptionist
Modern Dental Group
05.2025 - Current
Barista
Starbucks
03.2021 - 05.2025
Barista
Enchanted Coffee Bar
04.2020 - 03.2022
Associate of Science - Nursing
Rio Hondo College
High School Diploma -
La Serena High School