Star Dykes
San Leandro,CA
Summary
Experienced server dedicated to enhancing dining experiences through exceptional customer service and effective communication. Proven ability to collaborate with teams and train staff, leading to improved service quality and operational efficiency. Skilled in relationship-building and time management, consistently achieving high standards in fast-paced environments. Committed to continuous learning and adaptability, thriving under pressure while maintaining quality and speed.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
lolitas mexican food
San Diego, California
08.2023 - 06.2024
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers to promote teamwork and enhance service quality.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Greeted customers, answered questions, and recommended specials to enhance dining experience.
Package Handler
Amazon
San Diego, California
10.2021 - 12.2021
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Inspected packages for damages or defects and recorded any issues found.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Assisted in training new employees on package handling processes.
- Assisted in loading delivery trucks with prepared packages.
Cashier
Rubios Costal Grill
San Diego, California
05.2018 - 09.2020
- Greeted customers and answered any questions they had about store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with customers to enhance overall shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Host
Dennys Restaurant
Chula Vista, California
04.2015 - 12.2015
- Greeted guests and gathered seating information to ensure efficient waitlist management.
- Distributed menus and guided guests to tables while introducing service staff and specials.
- Monitored waiting list, providing accurate wait times to enhance customer experience.
- Answered phone inquiries for reservation scheduling, confirmations, and takeout orders.
- Utilized reservation software to efficiently manage guest bookings and track availability.
- Communicated hours, wait times, and specials to effectively manage guest expectations.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Performed regular restroom checks to restock supplies and conduct minor cleaning tasks.
Education
High School Diploma -
Future Bound Independent Study
Ramona, CA06-2015
Skills
- Order management and menu expertise
- Customer service excellence
- Team collaboration and training
- Package sorting efficiency
- Communication skills
- Cash handling
- Customer up-selling strategies
- Food sales and promotion
- Problem solving
- Multitasking and organization
Certification
alcohol license
Languages
Spanish
Timeline
Server
lolitas mexican food
08.2023 - 06.2024
Package Handler
Amazon
10.2021 - 12.2021
Cashier
Rubios Costal Grill
05.2018 - 09.2020
Host
Dennys Restaurant
04.2015 - 12.2015
High School Diploma -
Future Bound Independent Study