Star Padilla
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Retina Associates Of South Texas
San Antonio, TX
11.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
Sr Benefit Advocate
United Healthcare Group
San Antonio, TX
03.2021 - 11.2023
- Developed comprehensive training materials to educate members on benefits programs and policies.
- Served as an advocate for employees in addressing concerns related to their benefit plans, providing guidance on available resources and options.
- Managed relationships with providers to ensure prompt resolution of claims disputes and other issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Administrative Assistant
Wellmed Medical Group
San Antonio, TX
01.2018 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Education
High School Diploma -
Edison High School
San Antonio, TX06.2015
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Scheduling appointments
- Administrative Support
- Multi-Line Telephone Systems
- Mail handling
- Microsoft Office
- Documentation And Reporting
- Call center experience
- Critical Thinking
Timeline
Front Desk Receptionist
Retina Associates Of South Texas
11.2023 - Current
Sr Benefit Advocate
United Healthcare Group
03.2021 - 11.2023
Administrative Assistant
Wellmed Medical Group
01.2018 - 02.2021
High School Diploma -
Edison High School