Starla McGee
Cedar Hill,TX
Summary
Highly driven General Manager with a track record of implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations and customer care. Skilled in motivating, training, and developing team members to achieve success in highly competitive environments.
Overview
10
10
years of professional experience
Work History
General Manager
Oishii Sushi
Dallas, TX
09.2022 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
Event Coordinator
Lawry's The Prime Rib
Las Vegas, NV
01.2018 - 09.2022
- Developed event themes and concepts to ensure successful execution of events.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Monitored budgeting process for each event to ensure cost efficiency.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Collaborated with clients to identify their goals and expectations from the event.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Conducted post-event evaluations to measure success of each program against objectives set forth by clients.
FOH Manager
Larsen's Steakhouse
Henderson, NV
01.2016 - 12.2018
- Developed and implemented customer service standards to ensure consistent quality of service.
- Trained new staff on proper customer service techniques, policies and procedures.
- Monitored employee performance to ensure compliance with company standards.
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
Education
Bachelor of Arts - Culinary
Scottsdale Culinary Institute
Scottsdale, AZ05-2010
Skills
- Staff Supervision
- Customer Relationship Management
- Program Administration
- Business Administration
- Supply Chain Management
- Quality Management
- Schedule Management
- P&L Management
- Operations Oversight
- Expense Control
- Business Development
- Contract Negotiations
- Workflow Planning
- Team Leadership
- Staff Motivation
- Sales
- Multimillion-dollar P&L Management
Timeline
General Manager
Oishii Sushi
09.2022 - Current
Event Coordinator
Lawry's The Prime Rib
01.2018 - 09.2022
FOH Manager
Larsen's Steakhouse
01.2016 - 12.2018
Bachelor of Arts - Culinary
Scottsdale Culinary Institute