Summary
Overview
Work History
Education
Skills
Timeline
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Mercedez Campbell

Columbia,SC

Summary

Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and passion.

Overview

3
3
years of professional experience

Work History

Front Desk

Planet Fitness
10.2024 - 02.2025
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.

Dog Boarder

Pet Paradise Resort
09.2023 - 09.2024
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.

Dog Daycare Attendant

Dogtopia
06.2023 - 08.2023
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Communicated professionally with pet owners via phone, email, and text.
  • Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.

Front Desk Receptionist

Central Carolina Technical College
09.2021 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Tracked important information in Microsoft and Google Docs' spreadsheets and ran reports or generated graphs using data.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Organized, maintained and updated information in computer databases.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

Associate of Science -

Central Carolina Technical College
Camden, SC
01-2026

High School Diploma -

Campbell County High School
Jacksboro, TN
05-2018

Skills

  • Verbal communication
  • Clerical support
  • MS office
  • Microsoft Word
  • Communication
  • Critical thinking
  • Customer relations
  • Teamwork and collaboration

Timeline

Front Desk

Planet Fitness
10.2024 - 02.2025

Dog Boarder

Pet Paradise Resort
09.2023 - 09.2024

Dog Daycare Attendant

Dogtopia
06.2023 - 08.2023

Front Desk Receptionist

Central Carolina Technical College
09.2021 - 05.2022

Associate of Science -

Central Carolina Technical College

High School Diploma -

Campbell County High School

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Mercedez Campbell