Stefan Cole
Katy,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Manager
Trek Bicycle
02.2020 - 06.2023
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Increased overall revenue by upselling additional services and products during routine maintenance visits. Resulting in a 35% increase in Service Department Revenue.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Bar Manager
The Pub Fountains
06.2015 - 01.2017
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Field Mess NCOIC
USMC
01.2007 - 04.2012
- Streamlined field operations for improved efficiency and reduced response times.
- Reduced downtime for repairs by developing a system to prioritize and address urgent maintenance issues quickly.
- Maintained compliance with safety regulations through diligent record-keeping and adherence to guidelines set forth by OSHA.
- Organized annual training events, coordinating schedules, resources, and logistics for seamless execution.
Education
Associates in Arts (Business) - Business
Houston Community College
05.2012
Food Service - Food Service
US Marine Corps
Fort Lee, VA08.2007
Marine Corps Recruit Training -
US Marine Corps
05.2007
K9 Explosive Handler - K9 Explosive/Narcotic Handling
Global Training Academy
12.2004
Computer and Internet Programming - Application And Internet Programming
Computer Learning Center
05.2002
Skills
- New Employee Hiring
- Schedule Management
- Project Planning
- Customer relationship management
- Business Development
- Service and Parts Teams Management
- Coaching and Mentoring
Accomplishments
2 Certificates of Achievement for Event management in USMC
3rd Place in Chief Cook contest Spring 2009
- Chefs Choice Award - same contest
references
References are available upon request.
Affiliations
- Cycling, culinary arts, wood work, bicycle repair
Certification
Shimano Tech Certifications, 2022
Timeline
Service Manager
Trek Bicycle
02.2020 - 06.2023
Bar Manager
The Pub Fountains
06.2015 - 01.2017
Field Mess NCOIC
USMC
01.2007 - 04.2012
Associates in Arts (Business) - Business
Houston Community College
Food Service - Food Service
US Marine Corps
Marine Corps Recruit Training -
US Marine Corps
K9 Explosive Handler - K9 Explosive/Narcotic Handling
Global Training Academy
Computer and Internet Programming - Application And Internet Programming
Computer Learning Center
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