Stefan Heimer

Atlanta,GA

Summary

Asset Protection Team Leader recognized for driving productivity and achieving efficient task completion. Expertise in surveillance techniques, risk management, and conflict resolution. Proven ability in team leadership and problem-solving, ensuring safety and compliance in dynamic environments.

Overview

years of professional experience

Certification

Work History

Asset Protection Team Leader

Walmart

Atlanta, GA

02.2025 - Current

Patrolled store departments to detect suspicious activities and prevent theft incidents.
Monitored customer behavior, identifying patterns related to theft and fraud.
Managed key control systems to restrict unauthorized access to sensitive areas.
Conducted thorough surveillance using CCTV and floor patrols to ensure security.
Collaborated with management to create action plans for high-risk areas.
Trained new associates on loss prevention strategies and protocols.
Developed partnerships with local law enforcement to enhance retail crime response.
Wrote detailed reports on incidents, facilitating communication with authorities.

Publix Customer Service Representative

Publix

12.2023 - 01.2024

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

UPS Seasonal Truck Loader

UPS

11.2023 - 01.2024

Loaded and strapped shipments into place on trucks.
Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
Maintained clean and functional warehouse space throughout [8] hour shifts.
Reviewed shipping orders for accurate fulfillment.
Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.

Education

High School Diploma -

Lakeside High School

Atlanta, GA

05-2024

Skills

Attention to detail
Key control management
Conflict resolution
Team development
Inventory management

Integrity and trust
Loss prevention strategies
Customer support
Leadership skills

Certification

Eagle Scout

Languages

English

Native/ Bilingual

Bulgarian

Full Professional

Timeline