Stefana Todoran
Vineyard Haven,MA
Summary
Dependable Service Professional experienced in server supervision, bar support, and reception work. Delivered exceptional guest service and effective conflict resolution through strong communication and teamwork. Committed to organized operations and continuous learning while fostering positive interactions.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Front Desk Receptionist
Island Aesthetics
Vineyard Haven, Massachusetts
09.2025 - Current
- Welcomed Island Aesthetics clients and efficiently managed front desk check-ins to ensure a smooth arrival experience.
- Answered calls and directed service inquiries to appropriate staff
- Verified patient information and updated electronic records
- Collected forms and prepared clients for treatment visits
- Scheduled aesthetic consultations and maintained provider calendars
- Resolved scheduling conflicts and adjusted appointment changes
- Coordinated daily communication between patients, providers, and spa staff
- Maintained an organized reception area and ensured all guests received timely attention to create a welcoming atmosphere.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved customer complaints and issues promptly, following established protocols to enhance client satisfaction.
- Explained policies and procedures to visitors.
- Managed basic bookkeeping tasks to maintain accurate financial records and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- They also offered me this summer the opportunity of learning and doing facials at the spa
Barback
El Barco
Vineyard Haven, Massachusetts
04.2026 - 09.2026
- Restocked bar supplies and garnishes, ensuring seamless service flow at El Barco.
- Refilled ice wells, coolers, and beer taps during busy El Barco shifts.
- Prepared station setups for bartenders before El Barco opening hours.
- Supported bartenders with clean workspace upkeep and fast order coordination.
- Coordinated multiple tasks during busy shifts, maintaining high-quality service standards.
- Transported kegs to storage areas for efficient inventory management., liquor cases, and supplies to backbar storage areas.
- Monitored inventory levels and communicated needs to management, preventing supply shortages.
Server
Attic
Vineyard Haven, Massachusetts
09.2024 - 11.2025
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Provided excellent customer service to ensure satisfaction.
- Delivered meals and beverages promptly to assigned tables
- Checked guest satisfaction and addressed concerns with courtesy
- Coordinated with kitchen and bar staff on order timing
- Maintained clean, organized sections and dining areas
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Barista/Cashier
Waterside
Vineyard Haven, Massachusetts
10.2023 - 11.2025
- Crafted espresso drinks and other beverages for waterside guests, enhancing their overall experience.
- Processed cash, card, and mobile transactions at register, ensuring efficient service.
- Welcomed customers and answered menu questions politely.
- Handled guest orders and coordinated accurate takeaway service
- Restocked beverage station supplies to maintain optimal availability for customers.
- Kept counters, dining areas, and beverage stations clean and organized.
- Balanced register drawer and verified daily cash counts
Server Supervisor
Fish
Vineyard Haven, Massachusetts
05.2024 - 09.2025
- Supervised front-of-house service for Fish seafood dining room
- Oversaw dining room activities to maintain high levels of customer satisfaction and service quality.
- Educated servers on menu knowledge and guest service standards, improving service effectiveness and guest interactions
- Resolved guest concerns through professional communication and timely follow-up, enhancing overall dining experience
- Assisted in resolving customer complaints promptly and professionally.
- Handled cash register operations at the front desk, ensuring accurate transaction processing.
- Conducted inventory assessments of food items and beverages to ensure stock availability.
Expo Runner
Back Door Donuts
Oak Bluffs, Massachusetts
08.2021 - 08.2025
- Coordinated order flow at Back Door Donuts expo window with kitchen staff to streamline service delivery.
- Facilitated communication of special requests and order changes between front counter and kitchen to enhance customer satisfaction.
- Verified tickets and checked order details before handoff to customers.
- Maintained clean expo stations and organized service supplies throughout shifts.
- Assisted teammates during rush periods with fast food movement and guest service.
- Supported seasonal operations during summer months in 2021, 2022, and 2023 to ensure efficient service.
Barista
Nat's Nook
Vineyard Haven, Massachusetts
09.2022 - 04.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared espresso drinks, brewed coffee, and served Nat's Nook café guests.
- Ground coffee beans for espresso shots to provide customers with fresh, high-quality beverages. for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Coordinated opening and closing tasks to maintain a clean and organized café environment for optimal customer experience.
- Ensured all equipment was maintained in proper working order according to the manufacturer's instructions.
- Operated cash registers to accurately process customer payments and ensure smooth transactions.
Education
Master of Psychology - Clinical Psychology
University of Oradea
Romania06-2022
Bachelor - Psychology
University of Oradea
Romania06-2020
Skills
- Front office systems
- Patient intake
- Data entry
- Reception management
- Customer service
- Guest relations
- Client communication
- Effective planning
- Attention to detail
- Professional communication
- Problem solving
- Team collaboration
Languages
English
Professional
Romanian
Native/ Bilingual
Timeline
Barback
El Barco
04.2026 - 09.2026
Front Desk Receptionist
Island Aesthetics
09.2025 - Current
Server
Attic
09.2024 - 11.2025
Server Supervisor
Fish
05.2024 - 09.2025
Barista/Cashier
Waterside
10.2023 - 11.2025
Barista
Nat's Nook
09.2022 - 04.2024
Expo Runner
Back Door Donuts
08.2021 - 08.2025
Master of Psychology - Clinical Psychology
University of Oradea
Bachelor - Psychology
University of Oradea