Stefanie Smart
Livingston,LA
Summary
Adept at enhancing patient experiences and streamlining care coordination, I leveraged my articulate communication and insurance verification skills at OptumRx/UHG to significantly improve patient satisfaction. My expertise in claims processing and dedication to patient relations set me apart, showcasing a track record of excellence in both technical and patient-focused roles.
Overview
5
5
years of professional experience
Work History
High Touch Patient Care Coordinator
OptumRx/UHG
07.2022 - Current
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Provided excellent customer service to patients and medical staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Delivered support to medical staff in completion of patient paperwork.
- Worked on Repeat Caller Escalation team and opened cases for patients that had issues with prior authorization and was direct liaison between patient and insurance.
- Provided white glove service to our VIP clients such as Calpers, BAZ, BCBS SC, Health trust, Walmart.
Tier 2 Technical Support Specialist
Cox Communications
01.2020 - 07.2022
- Assessed technical complexity of tickets to escalate to Tier 3 team.
- Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
- Dispatched field service technicians to correct issues requiring in-person technical assistance.
- Wrote and modified SQL queries to collect data for analytics, critical statistics and generate reports.
Education
Bachelor Of Science Healthcare Administration - Health Administration
University of Phoenix
Tempe, AZSkills
- Claims Processing
- Articulate Communication
- Insurance Practices
- Meeting Preparation
- Medical Data Collection
- Patient Care Coordination
- Insurance Verification
- Patient Flow Management
- Patient Relations
Timeline
High Touch Patient Care Coordinator
OptumRx/UHG
07.2022 - Current
Tier 2 Technical Support Specialist
Cox Communications
01.2020 - 07.2022
Bachelor Of Science Healthcare Administration - Health Administration
University of Phoenix
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