Stefanie Delgado
Summary
Highly enthusiastic quality-focused administrative/clerical support professional with proven interpersonal and communication skills. Passionate about contributing to the efficient facilitation of administrative tasks that support the overall operations of a team or department.
I took off from work in March 2022 to assist my father in taking care of my mother. My mother suffers from diabetes, chronic arthritis, vertigo, and a seizure disorder. We have enlisted the aid of a relative to help with my mother's care. This has allowed me to seek employment again.
Overview
19
19
years of professional experience
Work History
Receptionist
Ninth Street Dental Associates
Brooklyn, NY
02.2025 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, answered phone promptly and updated patient records.
- Handled cash transactions and maintained sales and payments records accurately.
- Verify insurances to make sure the patients are active.
- Clean the dental rooms and clean the dental tools.
- Register patients and billing.
- Schedule appointments.
Administrative Assistant
Maimonides Medical Center
Brooklyn, NY
02.2022 - 03.2022
- Managed calendars for the Director and Doctor in the department and scheduled meetings for Director, Case Managers, and Doctor.
- Answered calls on the direct line for Director and provided reception for incoming calls to the department line; taking messages when necessary.
- Completed department forms, document information, obtained signatures and submitted paperwork to other departments.
- Trained Case Managers in using WebEx's Group Chat functionality.
Administrative Assistant
MercyFirst
Brooklyn, NY
02.2008 - 02.2022
- Drive operational efficiency by performing administrative support through facilitation of day-to-day team operations as well as providing relief to front desk operations.
- Develop and update case files for the Treatment Family Foster Care department.
- Maintain current contact lists for each assigned case.
- Organize records and information requested for audit purposes.
- Document all communications into an agency industry software program (Connections).
- Schedule meetings and reserve rooms for Supervisor, Program Director, Caseworkers, and Socio-Therapists.
- Demonstrated highest level of confidentiality of client records.
- Actively attended training and supervision meetings for continued learning and to stay current on role requirements and company policies and procedures.
Human Resources Intern (Assistant)
MercyFirst
Brooklyn, NY
09.2006 - 12.2006
- Performed administrative tasks supporting the human resources department.
- Answered phones and prepared correspondence.
- Responded to employment verification requests and tracked submitted resumes.
- Maintained, updated, and created employee records.
- Demonstrated highest level of professionalism in dealing with employee confidential information.
- Strictly adhered to company and government regulations, policies, and procedures.
Education
Associate of Applied Science - Office Administration/Technology (Legal)
CUNY Kingsborough Community College
Brooklyn, NYSkills
- Computer skills
- Administrative support
- Microsoft Word
- File organization
- Microsoft outlook
- Organization skills
- Telephone skills
- Clerical support
- Professional and mature
- Phone etiquette
- Billing
- Verifying Insurances
- Verbal and written communication
Accomplishments
AWARDS/RECOGNITION
- 2020 Mission Award for Excellence Recipient - MercyFirst
- 2015 Mission Award for Excellence Nominee - MercyFirst
- 2013 Mission Award for Excellence Nominee - MercyFirst
Timeline
Receptionist
Ninth Street Dental Associates
02.2025 - Current
Administrative Assistant
Maimonides Medical Center
02.2022 - 03.2022
Administrative Assistant
MercyFirst
02.2008 - 02.2022
Human Resources Intern (Assistant)
MercyFirst
09.2006 - 12.2006
Associate of Applied Science - Office Administration/Technology (Legal)
CUNY Kingsborough Community College