Stefanie Gotcher
Puyallup
Summary
Dedicated General Manager with a proven track record in customer service, team building, and conflict resolution. Committed to fostering a positive work environment and driving team performance.
Overview
8
8
years of professional experience
Work History
General Manager
McDonald's
Auburn
04.2021 - Current
- Managed daily operations and ensured efficient workflow among team members.
- Coordinated staff schedules and maintained optimal staffing levels for productivity.
- Oversaw inventory management and ensured adequate stock levels for operations.
- Implemented company policies to promote a positive work environment for employees.
- Conducted regular meetings to discuss goals, challenges, and team performance.
- Monitored compliance with safety regulations to maintain a safe workplace environment.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Ensured compliance with local health department regulations regarding food safety standards.
Shift Manager
McDonald's
Auburn
04.2018 - 11.2020
- Supervised team members during peak hours to ensure efficient operations.
- Trained new employees on customer service standards and operational procedures.
- Oversaw daily cash handling and ensured accurate financial reporting.
- Implemented quality control measures to maintain food safety standards.
- Facilitated communication between shifts to enhance teamwork and collaboration.
- Addressed customer concerns promptly, ensuring satisfactory resolutions.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
Education
High School Diploma -
Auburn Riverside High School
Auburn, Wa06-2010
Skills
- Staff scheduling and employee training
- Customer service and support
- Team building and motivation
- Performance management
- Sales tracking and reporting
- Conflict resolution strategies
- Effective communication skills
- Problem solving techniques
- Goal achievement and supervision
Timeline
General Manager
McDonald's
04.2021 - Current
Shift Manager
McDonald's
04.2018 - 11.2020
High School Diploma -
Auburn Riverside High School