Results-driven operations professional with extensive experience in design consulting, sales leadership, and project coordination. Proven track record in optimizing operational efficiency, exceeding sales goals, and building strong client relationships. Adept at team management, strategic planning, and data analysis, with a passion for enhancing customer experiences and driving business growth through innovative solutions.
- Lead and develop a team of Client Advisors, fostering one-on-one clienteling relationships to enhance customer loyalty and drive sales performance.
- Oversee operational and stock management, ensuring compliance with corporate policies and procedures.
- Provide ongoing training and insights on product knowledge, contributing to staff development and operational excellence.
- Collaborate with interior designers to curate bespoke selections, managing logistics and project timelines to ensure successful client installations.
- Implement efficient project management tools, streamlining internal processes for enhanced organization and operational effectiveness.
- Conduct site visits to resolve issues and ensure adherence to design specifications, reinforcing quality standards and customer satisfaction.
- Spearheaded a high-performance sales team, driving operational excellence and exceeding sales targets through effective training and coaching.
- Developed and delivered analytical reports on sales data and performance metrics to inform strategic decision-making.
- Enhanced inventory control and allocation strategies by collaborating with buyers, ensuring optimal product availability and profitability.
- Managed visual merchandising and retail operations for flagship and pop-up stores, achieving over $1M in sales within a fiscal year.
- Coordinated store openings and events, optimizing product placement and promotions to maximize revenue and enhance customer engagement.
- Established strong vendor partnerships to improve product selection and operational efficiency.
- Executed strategic visual merchandising and product placement initiatives, aligning with company guidelines and current trends.
- Contributed to operational directives by participating in visual meetings and collaborating with executive teams.
- Managed client relationships and inventory placement, enhancing the overall customer experience and operational flow.
- Designed and executed in-store events, fostering community engagement and brand loyalty.
- Oversaw daily operations and a team of seven, ensuring service excellence and operational efficiency.
- Developed sales training programs and provided strategic insights to support inventory management and sales performance.