Stefanie Polk
Detroit,MI
Summary
Dedicated professional with extensive experience in hospitality and airline services. Proficient in effective communication, problem-solving, and team collaboration, ensuring smooth operations and high guest satisfaction. Committed to leveraging skills for impactful contributions in customer-centric environments.
Overview
22
22
years of professional experience
Work History
Front Desk Agent
Sheraton Hotels
Romulus, Michigan
10.2023 - Current
- Welcomed guests at front desk, engaging in friendly conversations to create a personal check-in experience.
- Ensured a welcoming experience by greeting and checking in hotel guests efficiently.
- Managed reservations and addressed guest inquiries using hotel management software effectively.
- Managed phone communications to provide timely assistance to guests.
- Coordinated with housekeeping to ensure timely room readiness for arrivals, enhancing guest satisfaction.
- Recommended local attractions and fulfilled special requests, contributing to positive guest experiences.
- Collaborated with team members to maintain smooth front desk operations daily.
- Organized and maintained front desk supplies, keeping the area presentable at all times.
- Provided excellent customer service while upholding company policies.
Flight Attendant
Endeavor Airlines
New York, New York
09.2004 - 10.2023
- Conducted safety demonstrations to ensure passenger awareness and compliance.
- Monitored cabin conditions during flights for passenger comfort and safety.
- Managed emergency procedures effectively during unexpected situations or incidents.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Responded to medical emergencies during flights.
- Delivered customer service by efficiently providing food and beverage service during flights.
- Provided in-flight service, including meal distribution and beverage offerings.
- Assisted passengers with boarding procedures and luggage storage.
- Responded to passenger inquiries and resolved issues promptly and courteously.
- Resolved passenger issues promptly and professionally to enhance overall flight experience.
- Collaborated with flight crew to maintain efficient communication throughout flights.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Adhered to company policies regarding security measures and protocol at all times.
- Maintained cabin cleanliness to create a pleasant environment for passengers throughout the flight.
- Observed passengers for intoxication or possible threat to safety.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Education
Bachelor of Arts - Management Organization & Development
Spring Arbor University
Spring Arbor, MI05-2009
Skills
- Mastery of Lightspeed and Hotsos
GXP knowledge
Mobile guest technology
- Reservation management
Timeline
Front Desk Agent
Sheraton Hotels
10.2023 - Current
Flight Attendant
Endeavor Airlines
09.2004 - 10.2023
Bachelor of Arts - Management Organization & Development
Spring Arbor University