Stefanie Ram
San Antonio
Summary
Dedicated patient access and customer service professional with extensive experience in managing patient inquiries and resolving concerns efficiently. Proven expertise in registration, insurance verification, and maintaining accurate electronic health records while ensuring HIPAA compliance. Committed to delivering high-quality service that enhances patient experiences and satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Brault Services
05.2024 - 11.2025
- Delivered exceptional customer service by responding promptly and professionally to patient inquiries via phone and electronic communication.
- Resolved customer concerns through effective communication, active listening, and critical thinking.
- Managed patient support tickets to achieve timely and accurate issue resolution.
- Escalated complex issues to appropriate departments for prompt follow-up and resolution.
- Maintained accurate documentation to support compliance with productivity and quality standards.
- Protected confidential patient information in compliance with HIPAA regulations.
Patient Access Representative
Saleytics
San Antonio
05.2018 - 02.2024
- Guided patients through intake process, delivering compassionate and professional customer service to enhance patient experience.
- Registered patients and collected required demographic, insurance, and medical information.
- Verified patient information and maintained accurate electronic medical records using EHR systems.
- Conducted patient screenings and completed intake assessments accurately and efficiently.
- Coordinated scheduling and liaised with patients and healthcare teams to facilitate seamless service delivery.
- Managed inbound phone and live chat support, addressing questions and resolving patient concerns to improve satisfaction.
- Maintained strict HIPAA compliance while handling confidential patient information.
- Successfully managed a high-volume workload while maintaining accuracy and professionalism.
Education
Associate of Applied Science (A.A.S.) - Human & Social Services
Bryant & Stratton College
Online06-2025
Skills
- HIPAA compliance
- EHR management
- Patient intake
- Patient scheduling
- Scheduling and coordination
- CRM
- Data documentation
- Microsoft Office Suite
- Video conferencing tools
Timeline
Patient Service Representative
Brault Services
05.2024 - 11.2025
Patient Access Representative
Saleytics
05.2018 - 02.2024
Associate of Applied Science (A.A.S.) - Human & Social Services
Bryant & Stratton College