Stefanie Strobel
Fayetteville,GA
Summary
Dynamic customer service professional with a proven track record at Kroger, excelling in cash management and conflict resolution. Recognized for building strong customer relationships and enhancing satisfaction through attentive service. Adept at operating POS systems and training new staff, contributing to a collaborative and efficient work environment.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Knowledgeable Desired Position with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
10
10
years of professional experience
Work History
Cashier
Kroger
Peachtree City, GA
03.2007 - 09.2008
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Bath & Body Works
Fayetteville, GA
03.2004 - 12.2006
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Bather
PetSmart
Fayetteville, GA
06.1999 - 10.2003
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Educated pet owners on proper at-home grooming techniques, promoting better animal care between appointments.
- Supported team members by effectively managing time and prioritizing tasks during busy periods.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Ensured optimal hygiene standards, regularly sanitizing tools and equipment after each use.
- Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
- Contributed to increased client retention by building rapport with pet owners and addressing their concerns.
- Ensured accurate record keeping of each pet''s grooming history, helping groomers provide consistent styling services over time.
- Continuously sought feedback from clients to identify areas of improvement, further enhancing the overall quality of service.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Streamlined the check-in process by accurately updating client records, easing administrative burdens on management staff.
- Safely restrained animals during bathing procedures using appropriate methods to minimize stress while protecting staff from injury.
- Reduced appointment cancellations by proactively communicating with clients about scheduling changes or delays.
- Communicated effectively with team members regarding any special instructions or concerns regarding a pet''s grooming session.
- Followed pet care instructions for dietary needs and medication regimens.
Server
Shadow's
Peachtree City, GA
03.1999 - 07.1999
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma - Gender Studies
Sandy Creek
Tyrone, GA05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Customer service excellence
- Customer relations
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- POS system operations
- Payment collection
- POS systems
Timeline
Cashier
Kroger
03.2007 - 09.2008
Cashier
Bath & Body Works
03.2004 - 12.2006
Bather
PetSmart
06.1999 - 10.2003
Server
Shadow's
03.1999 - 07.1999
High School Diploma - Gender Studies
Sandy Creek