Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stefano Bucheli

Elizabeth,NJ

Summary

Highly motivated and results-driven professional seeking a challenging position with your company, where my skills in project management, process improvement, and team leadership can be utilized to drive operational excellence and business growth. With a proven track record of success in fast-paced, dynamic environments, I am committed to delivering exceptional results, exceeding expectations, and continuously improving processes and systems to enhance customer satisfaction and drive profitability.


Overview

3
3
years of professional experience

Work History

Dispatcher

Amazon
11.2023 - Current
  • Answered phone calls and responded to customer emails.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Scheduled deliveries and pickups according to customer needs.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.

DRIVER TRAINER

Amazon
10.2022 - 10.2023
  • Conducted training sessions for new drivers on Amazon's delivery process, safety procedures, and best practices
  • Developed and delivered training programs to ensure compliance with safety protocols and procedures, resulting in a 30% reduction in accidents among new drivers
  • Coached and mentored new drivers to improve performance and meet delivery metrics, resulting in a 20% increase in on-time deliveries
  • Collaborated with management and other team members to identify areas for process improvement and implement solutions, resulting in a 15% increase in delivery efficiency
  • Maintained up-to-date knowledge of Amazon's delivery systems and protocols, ensuring accurate and effective communication to new drivers
  • Developed tailored training programs for individual drivers, addressing specific areas of improvement.

INTERIM RTS PROCESS ASSISTANT

Amazon
06.2022 - 10.2022
  • Coordinated and supervised daily workflow for a team of 20+ associates and drivers, ensuring on-time delivery of customer orders and compliance with safety and quality standards
  • Conducted regular audits of processes and procedures to identify areas for improvement and implement solutions, resulting in a 26% increase in productivity and a 20% reduction in errors
  • Trained new associates on Amazon's processes and procedures, including safety, quality, and productivity standards, resulting in a 40% decrease in onboarding time for new hires
  • Collaborated with management and other team members to develop and implement process improvement initiatives, resulting in a 30% reduction in waste and a 15% increase in efficiency
  • Maintained accurate records and documentation of team performance and metrics, providing regular reports to management and identifying areas for further improvement

ASSOCIATE

Amazon
10.2021 - 06.2022
  • Picked and process customer orders using Amazon's technology and systems, ensuring accuracy and timeliness of deliveries
  • Demonstrated a commitment to safety and quality, adhering to all safety protocols and procedures and participating in regular training and development programs
  • Collaborated with team members to identify opportunities for process improvement and implement solutions, resulting in a 20% increase in efficiency and a 10% reduction in errors
  • Maintained a high level of productivity, consistently meeting or exceeding individual and team performance goals

Education

Bachelor - Architecture

Universidad De Las Americas/WASC Certificated College
02.2021

HIGH SCHOOL DIPLOMA -

Particular Educational Unit Talents
02.2017

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Customer relations
  • Customer relationship management
  • Conflict resolution
  • Verbal and written communication
  • Multitasking and organization
  • Team collaboration

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher

Amazon
11.2023 - Current

DRIVER TRAINER

Amazon
10.2022 - 10.2023

INTERIM RTS PROCESS ASSISTANT

Amazon
06.2022 - 10.2022

ASSOCIATE

Amazon
10.2021 - 06.2022

HIGH SCHOOL DIPLOMA -

Particular Educational Unit Talents

Bachelor - Architecture

Universidad De Las Americas/WASC Certificated College

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Stefano Bucheli