Stefany Garcia
Weston,FL
Overview
7
7
years of professional experience
Work History
Rick Case Dealership
Call Center Representative
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 90 customer calls per day.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Bonjour Bakery
Waitress, Cashier And Barista
01.2020 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
PUBLIX
Cashiers
08.2020 - 01.2022
- Handled over 85 customer inquiries and suggestions courteously and professionally daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
CVS Pharmacy
Supervisor's Title
04.2020 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
McDonalds'
Managment
03.2017 - 10.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL08.2024
High School Diploma -
Cypress Bay High School
Weston, FL06.2017
Skills
- Help clients by providing information and resolving complaints
- Kindly greet customers who enter establishments
- Ability to learn and understand new tasks to assists customers
- Ability to collaborate with others to achieve objectives, foster teamwork, cooperation and collaboration
- Administrative Office Management (Telephones, Fax, Email)
- Ability to adapt to requirements as well as rules and procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rick Case Dealership
Call Center Representative
11.2022 - Current
PUBLIX
Cashiers
08.2020 - 01.2022
CVS Pharmacy
Supervisor's Title
04.2020 - 12.2020
Bonjour Bakery
Waitress, Cashier And Barista
01.2020 - 11.2022
McDonalds'
Managment
03.2017 - 10.2020
Associate of Arts -
Broward College
High School Diploma -
Cypress Bay High School