Stefany Garcia
Weston,FL
Summary
Overview
7
7
years of professional experience
Work History
Rick Case Dealership
Call Center Representative
11.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Managed over 90 customer calls per day.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Bonjour Bakery
Waitress, Cashier And Barista
01.2020 - 11.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
PUBLIX
Cashiers
08.2020 - 01.2022
- Handled over 85 customer inquiries and suggestions courteously and professionally daily.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
CVS Pharmacy
Supervisor's Title
04.2020 - 12.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
McDonalds'
Managment
03.2017 - 10.2020
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
Education
Associate of Arts -
Broward College
Fort Lauderdale, FL08.2024
High School Diploma -
Cypress Bay High School
Weston, FL06.2017
Skills
- Help clients by providing information and resolving complaints
- Kindly greet customers who enter establishments
- Ability to learn and understand new tasks to assists customers
- Ability to collaborate with others to achieve objectives, foster teamwork, cooperation and collaboration
- Administrative Office Management (Telephones, Fax, Email)
- Ability to adapt to requirements as well as rules and procedures
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Rick Case Dealership
Call Center Representative
11.2022 - Current
PUBLIX
Cashiers
08.2020 - 01.2022
CVS Pharmacy
Supervisor's Title
04.2020 - 12.2020
Bonjour Bakery
Waitress, Cashier And Barista
01.2020 - 11.2022
McDonalds'
Managment
03.2017 - 10.2020
Associate of Arts -
Broward College
High School Diploma -
Cypress Bay High School
Similar Profiles
Monica JonesMonica Jones
Aroxi Solutions at Call Center RepresentativeAroxi Solutions at Call Center Representative
Mylee JeanMylee Jean
CUSTOMER SERVICE REPRESENTATIVE at Outbound Call RepresentativeCUSTOMER SERVICE REPRESENTATIVE at Outbound Call Representative
Anthony NicolettaAnthony Nicoletta
Nationwide Financial Services at Financial Solutions Center RepresentativeNationwide Financial Services at Financial Solutions Center Representative