Summary
Overview
Work History
Education
Skills
Certification
Work References
Languages
Timeline
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STEFANY LARA FORD

Litchfield Park,AZ

Summary

5+ years of experience in Customer Service and Healthcare. Ability to maintain professionalism and provide exceptional customer service in a fast-paced environment. Excellent written and verbal communication skills, ability to multitask, detail oriented and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Intake Coordinator

St. Francis Medical Center
01.2021 - 12.2023
  • Evaluates patient's physical condition, medical needs, age, resources, and location to decide on suitable placement
  • Coordinate intake referrals
  • Patient registration
  • Insurance verification and eligibility
  • Review 5150 holds for accuracy
  • Notice of Admissions
  • Answer 30+ inquiries via phone, e-mail and in person questions
  • Contact physicians, social workers, and director of nursing, provides clinicians with required information needed to start services for a new patient, and contacts physician for any concerns.

Admitting Patient Access Specialist

Martin Luther King Jr Hospital
11.2018 - 11.2020
  • Patient registration
  • Collect, verify and input patient demographics
  • Insurance verification and eligibility
  • Accurately code insurances
  • Scan documents, insurance cards and identifications
  • Provide patients with HPE (Emergency Medi-Cal)
  • Obtained information for workers compensation claims
  • Obtained required signatures on legal consents and forms
  • Complete MSPQ Medicare forms.

Administration

US NAVY
09.2016 - 06.2018
  • Prepare command orders for seamen new duty stations
  • Prepare command orders for higher chain of command
  • Counsel office personnel on administrative matters
  • Perform administrative support for shipboard legal
  • Maintain records, publications, and service records
  • Answer telephones, type, sort incoming mail
  • Operate office equipment; computers and fax machines.

Life Insurance Processor

EIS Processing Center
01.2013 - 04.2016
  • Request medical records
  • Insurance coverage verification
  • Process new insurance policy holders
  • File paperwork according to standard operating procedures and data entry
  • Review incoming documents for accuracy
  • Answer telephones, resolved customer questions and complaints
  • Customer follow-ups.

Education

Certification - Medical Billing And Coding

Downey Adult School
Downey, CA
08.2024

High School Diploma -

Torrance High School
Torrance, CA
01.2011

Skills

  • Customer Service
  • Healthcare
  • Administration
  • Bilingual-English & Spanish
  • High-volume call center
  • EMR Systems-Epic and Cerner
  • Medical Terminology
  • MS Office Software
  • Office equipment
  • Insurance eligibility and verification via Zirmed, Ecare, OneSource/Passport, Medi-Cal, Blue Cross, Blue shield, Healthnet, LA Care, Kaiser

Certification

  • Basic Life Support Certification
  • CPR & First Aid Training
  • HIPPA Regulations Training
  • AVADE Workplace Violence Training

Work References

  • Angelica Carbajal, (323) 892-9584, St. Francis Medical Center- Admitting supervisor, Memorial Care- Training specialist
  • Veronica Rivera, (323) 847-3260, Martin Luther King Jr- Patient access specialist, UCLA Health- Patient access specialist
  • Maria Del Valle, (323) 767-7366, U.S Navy- Ships Yeoman/ Administration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Intake Coordinator

St. Francis Medical Center
01.2021 - 12.2023

Admitting Patient Access Specialist

Martin Luther King Jr Hospital
11.2018 - 11.2020

Administration

US NAVY
09.2016 - 06.2018

Life Insurance Processor

EIS Processing Center
01.2013 - 04.2016

Certification - Medical Billing And Coding

Downey Adult School

High School Diploma -

Torrance High School

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STEFANY LARA FORD