Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Stefany Ledesma

Apopka,FL

Summary

Hardworking and reliable employee with extensive background operating, with excellent customer service. Highly organized, proactive and punctual, Works well within team settings. Motivated employee with desire on new challenges. interpersonal skills, possess strong communication, ensuring positive guest experiences and efficient table management, demonstrated adaptability and problem-solving. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support.Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success

Overview

4
4
years of professional experience

Work History

Server

Waterman Village
Mount Dora , FL
03.2023 - Current
  • Provide exceptional service to high volue of daily customers
  • Operated POS terminal to imput orders, split billls and calculate totals
  • Consistently maintaned high levels of clenliness, organization, storage ans sanitation of food and bevege products to ensure quality
  • Explained menu options to guest, offered suggetions and took orders for food and drinks
  • Took reservation and to-go orders to streamline process for both customer and restaurant
  • Set up tables in between patrons to reduce wait times
  • Operated cash register or POS system to receive payment by cash, check and credit card

  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Responded to ad hoc cleaning duties at end of shift.

Laboratory Technician

AG2 lab tech
Apopka , FL
05.2021 - 02.2022
  • Resolved customer complaints relating to laboratory services in a timely manner.
  • Provided feedback on product performance based on test results obtained from experiments conducted.
  • Ensured that all laboratory areas were kept clean and orderly at all times.
  • Assisted with training new lab technicians on proper operation of instruments, safety protocols, and other relevant topics.
  • Collected, labeled and stored lab samples according to laboratory specifications.

Customer Service Officer

Synchron Systems
Apopka, FL
07.2021 - 01.2022
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Resolved customer issues in an efficient and timely manner.
  • Provided customer service in a courteous and professional manner.
  • Processed payments from customers using point of sale systems.
  • Managed daily operations of the Customer Service Department.
  • Answered phone with positive attitude and asked questions to better understand customer needs.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Customer Service Cashier

Key Food Supermarket
Apopka , FL
09.2020 - 12.2020
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Greeted customers and responded to informational requests.
  • Informed customers of in-store promotions or pricing specials.

Education

High School Diploma -

Apopka High School
Apopka, FL
05-2021

Skills

  • Dining customer service
  • Point of sale
  • Microsoft, Word, excel, Outlook operation
  • Attention to Detail
  • Analytical Thinking
  • Problem-Solving
  • Honest and Dependable
  • Cooperate attitude
  • Issue Resolution

Languages

Spanish and english
Professional

Timeline

Server

Waterman Village
03.2023 - Current

Customer Service Officer

Synchron Systems
07.2021 - 01.2022

Laboratory Technician

AG2 lab tech
05.2021 - 02.2022

Customer Service Cashier

Key Food Supermarket
09.2020 - 12.2020

High School Diploma -

Apopka High School

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Stefany Ledesma