Stefany Quinn
Dunedin,FL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
28
28
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE ASSISTANT
Marker 1 Marina
05.2022 - Current
- Serve as primary point of contact for facilitating operational and administrative inquiries
- Respond to Customer inquiries and complaints in a timely manner
- Proficient in Microsoft Office, Nexus, Back Office, Dockmaster and Speedydock applications
- Manage multiple projects simultaneously and prioritize based on Marina needs
- Establish professional and collaborative working relationships with company associates and external parties
- Greet visitors, provide general information, marina tours and drive occupancy
- Maintain scheduling and events calendar for important deadlines
- Maintain vendor's in Docutrax and Back Office, follow thru with Vendor for required documents to keep compliant status
- Code and process all billing
- Run monthly member billing reports, assure all invoices are correct
- Process monthly billing
- Generate and email member's statements
- Collect past dues
- Process all member and customer refunds
- Enter and maintain all members in dockmaster
- Responsible for End of Month, include but not limited to: Generating reports, complete monthly check list to assure Marker 1 Marina is clear to close
- Offer potential new members boat storage with pricing.
FLIGHT ATTENDANT
United Airlines
05.2019 - 06.2021
- Trained in emergency evacuation procedures, CPR, and First Aid
- Utilized problem solving skills when handling difficult customers or resolving conflicts between passengers
- Maintained composure in high-pressure situations while dealing with passenger complaints or medical emergencies
- Demonstrated excellent customer service skills, providing assistance to passengers in a timely and professional manner
- Exhibited strong organizational skills when managing multiple tasks simultaneously, such as preparing drinks for passengers and ensuring safety regulations were followed
- Performed pre-flight checks of equipment and safety features to guarantee safe flight conditions
- Answered passenger questions about flights, weather, travel routes, services, and schedules
- Walked aisles of planes to verify that passengers had complied with federal regulations prior to takeoffs and landings
- Determined special assistance needs of passengers, such as small children, elderly, and disabled persons.
MEDICAL BILLING SPECIALIST
DUO Medical Billing
11.2015 - 05.2019
- Maintained up-to-date records of payments received from insurance companies, patients, and other sources
- Utilized electronic billing systems to submit claims to insurance providers in a timely manner
- Researched denied or rejected claims for accuracy and took appropriate action to resolve discrepancies
- Adhered to HIPAA regulations when handling confidential patient information
- Assisted with accounts receivable by following up on unpaid claims within designated time frames
- Developed detailed knowledge of CPT coding system, insurance regulations, and medical terminology
- Analyzed patient records and accurately coded diagnoses and procedures according to ICD-10 guidelines
- Handled third-party billing, collection, and reimbursements
- Provided monthly follow-up and re-billing of accounts with outstanding balances
- Attended continuing education courses related to medical coding updates and industry trends
- Assisted with training new employees on medical billing practices, procedures, and protocols
- Generated reports summarizing financial activity for review by senior management team members.
REAL ESTATE AGENT
Self Employed
08.2017 - 02.2019
- Developed excellent communication skills through providing advice and guidance on property-related matters
- Demonstrated ability to build strong relationships with clients, colleagues and other stakeholders in the real estate industry
- Skilled in negotiating deals between buyers and sellers to ensure maximum benefit for both parties
- Proficient in preparing detailed contracts and documents related to real estate transactions
- Performed comparative market analysis to estimate property value
- Resolved issues and conflicts during purchase or sale of real estate property
- Recruited team members to maintain adequate staffing levels
- Provided coaching and mentoring support for employees at all levels of the organization
- Built and maintained relationships with vendors and suppliers
- Used customer feedback for improving operations and building brand loyalty
- Monitored store performance and identified opportunities for improvement
- Coordinated staff training sessions to ensure compliance with company policies and procedures
- Developed strategies to improve operational efficiency, reduce costs and maximize profitability
- Created policies, procedures and guidelines for staff members' daily operations
- Maintained positive relationships with key stakeholders including customers, suppliers and partners
- Planned, coordinated and oversaw company events and promotions
- Boosted sales through successful marketing campaigns and customer appreciation.
GENERAL MANAGER/BARTENDER
StiltHouse Brewery
01.2014 - 01.2016
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing
- Provided friendly and engaging customer service to internal and external customers
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects
- Dispatch, Payroll/Human Resources, Office Manager, Accounts Payables/Receivable
- Maintained OSHA Safety standards.
OWNER/OPERATOR
Z and Deal Transport
12.1995 - 10.2011
- Managed all aspects of the daily operations including personnel, inventory control, budgeting, pricing
- Provided friendly and engaging customer service to internal and external customers
- Developed and maintained relationships with clients, suppliers, and subcontractors to ensure successful completion of projects
- Dispatch, Payroll/Human Resources, Office Manager, Accounts Payables/Receivable
- Maintained OSHA Safety standards.
Education
HIGH SCHOOL DIPLOMA -
Elk Grove High School
06.1983
Skills
- Records Management
- Accounting familiarity
- Payroll and budgeting
- Database Maintenance
- Staff Motivation
- Customer relations and communications
Certification
- Real Estate Sales Associate
- Polish Intermediate
References
References available upon request
Timeline
ADMINISTRATIVE ASSISTANT
Marker 1 Marina
05.2022 - Current
FLIGHT ATTENDANT
United Airlines
05.2019 - 06.2021
REAL ESTATE AGENT
Self Employed
08.2017 - 02.2019
MEDICAL BILLING SPECIALIST
DUO Medical Billing
11.2015 - 05.2019
GENERAL MANAGER/BARTENDER
StiltHouse Brewery
01.2014 - 01.2016
OWNER/OPERATOR
Z and Deal Transport
12.1995 - 10.2011
HIGH SCHOOL DIPLOMA -
Elk Grove High School
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