Stefen Sudduth

• Processed returns, exchanges, and refunds in accordance with company policies.
• Upsold additional items based on customer interests and needs.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Maintained cleanliness of store environment including floors, windows, displays.
• Maintained up-to-date knowledge of store merchandise and policies.
• Organized stockroom shelves according to size, color or style.
• Greeted customers and provided exceptional customer service.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Contacted customers via phone, email, and mail to collect on past due accounts and negotiate repayment plans.

•Met or exceeded monthly collection targets consistently by applying effective negotiation strategies.

• Executed cycle counts on a regular basis to maintain accuracy of inventory levels.
• Provided assistance in training new employees on job duties associated with order fulfillment processes.
• Worked closely with management team on projects related to improving operational efficiency in the warehouse.
• Kept up-to-date records of all transactions occurring within the facility such as receiving documents, picking tickets, invoices.
• Tracked all orders throughout the distribution process using tracking numbers provided by carriers.
• Monitored and maintained accurate records of all outbound shipments using shipping software systems.

• Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
• Reviewed timesheets for accuracy and completeness prior to processing payroll.
• Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
• Reviewed timecards at month end to ensure accuracy before approving payment.
• Generated reports detailing hours worked by department, location, employee type as requested by management.