Steffani Robertson
Warren,US
Summary
Authorized to work in the US for any employer.
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
20
20
years of professional experience
4034
4034
years of post-secondary education
1
1
Certification
Work History
Medical Assistant
Warren Medical Group
Warren, PA
02.2026 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Assisted physicians with patient examinations and procedures.
- Prepared and maintained medical records for accurate patient information.
- Educated patients on treatment plans and medication instructions.
- Coordinated referrals to specialists and managed follow-up appointments.
- Communicated effectively with patients to address concerns and provide support.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- I send orders for prior authorizations and set up appointments for patients. I filter a refill request to the doctor.
Certified Pharmacy Technician- inventory specialist
CVS Health
Warren, US
05.2023 - Current
- Enter in new scripts find/billing of insurance pulling, filling, and putting away medication.
- Selling scripts.
- Cleaning and restocking.
Wal-Mart Associate
Walmart
Warren, US
01.2021 - Current
- Check out customer at register, stock, clean, complete returns, cash checks, complete money transfer and receive, price changes and balance on hand.
Psych Aide
Warren State Hospital
Warren, US
05.2018 - 01.2021
- Monitor patients activities, offer support when needed, assist in ADL's, clean and stock supplies, maintain patients charts.
Pharmacy Technician- inventory specialist
CVS/pharmacy
Warren, US
10.2014 - 07.2018
- Responsible for customer service, insurance claims, counting pills, ordering inventory, handling returns and recalls.
Waitress
Bob Evans
Warren, US
02.2014 - 08.2015
- Wait tables, ensure customer satisfaction, stock and prepare for the day, teamwork for best service.
Waitress
Peppermill restaurant
Warren, US
10.2006 - 02.2014
- Wait tables, stock and prep for the day, daily cleaning, cash register operation.
Waitress
Cornerstone lounge
Warren, US
07.2012 - 08.2013
- Wait tables, stock and clean, cash out customers, answer phone, make alcoholic drinks.
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient scheduling and coordinated appointments efficiently.
- Assisted in preparing reports and presentations for management review.
Education
High school diploma -
Warren county Christian
Youngsville, PAClinical medical assistant -
Warren Forest Hi-Ed center
Warren, paSkills
- Inventory Typing
- Medical Billing
- Hospital Experience
- Clinical Pharmacy Experience
- Pharmacy Technician Experience
- Customer service
- Cash Handling
- Retail sales
- Computer skills
- Caregiving
- Cleaning Experience
- Microsoft Word
- Patient care
- Medical record management
- HIPAA compliance
- Vital signs measurement
- Medication administration
- Team collaboration
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Conflict resolution
- Patient education
- Electrocardiography (EKG)
- Certified in basic life support (BLS)
- Medical terminology
- Stocking supplies
- Procedure assistance
- Vital sign monitoring
- Compassionate
- Medical procedures
- Electronic health records
- Patient assessments and care
- Medical records confidentiality
- Patient flow management
- Electronic medical records
Certification
PTCB certified
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Medical Assistant
Warren Medical Group
02.2026 - Current
Certified Pharmacy Technician- inventory specialist
CVS Health
05.2023 - Current
Wal-Mart Associate
Walmart
01.2021 - Current
Psych Aide
Warren State Hospital
05.2018 - 01.2021
Pharmacy Technician- inventory specialist
CVS/pharmacy
10.2014 - 07.2018
Waitress
Bob Evans
02.2014 - 08.2015
Waitress
Cornerstone lounge
07.2012 - 08.2013
Waitress
Peppermill restaurant
10.2006 - 02.2014
High school diploma -
Warren county Christian
Clinical medical assistant -
Warren Forest Hi-Ed center