Stella Britt
Sherman,TX
Summary
Dynamic Medical Office Coordinator with extensive experience at Texas Back Institute, excelling in HIPAA compliance and patient scheduling. Recognized for resolving complex billing discrepancies and enhancing patient satisfaction through exceptional service. Proven ability to collaborate across departments, fostering teamwork and ensuring accurate billing processes.
Overview
26
26
years of professional experience
Work History
Medical Office Coordinator
Texas Back Institute Ppa
Plano, TX
06.2022 - Current
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
Care Coordinator
Texas Back Institute
Plano, TX
11.1998 - Current
Billing Specialist
Texas Back Institute Ppa
Plano, TX
11.1998 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Education
Medical Office
Grayson County College
Denison, TXSkills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Medical billing
Timeline
Medical Office Coordinator
Texas Back Institute Ppa
06.2022 - Current
Care Coordinator
Texas Back Institute
11.1998 - Current
Billing Specialist
Texas Back Institute Ppa
11.1998 - Current
Medical Office
Grayson County College
Similar Profiles
Maria MoralesMaria Morales
Medical Office Specialist at Texas Back InstituteMedical Office Specialist at Texas Back Institute
Kathryn "Katie" Nations-PaganoKathryn "Katie" Nations-Pagano
Surgery Scheduler at Texas Back InstituteSurgery Scheduler at Texas Back Institute
DESIREE N. HILLDESIREE N. HILL
Director of Marketing at HCA TEXAS BACK INSTITUTEDirector of Marketing at HCA TEXAS BACK INSTITUTE