Summary
Overview
Work History
Education
Skills
Timeline
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Stella DeLaRosa

Summary

Driven professional with a proven track record at Dollar General, enhancing sales and customer satisfaction through strategic planning and exceptional service. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Expert in POS systems and problem-solving, I've successfully mentored teams, improved transaction accuracy, and maintained high cleanliness standards, contributing to a noticeable increase in store performance and customer engagement.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Dollar General
03.2021 - 03.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Guest Services/ Housekeeper

Kla Mo Ya Casino & Hotel
08.2020 - 02.2021
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
  • Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
  • Interacted with customer service team to deliver consistent, exceptional service to all guests.

Manager

Crater Lake Junction Travel Center
06.2019 - 07.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.

Customer Care Representative

Iqor (direct Tv-at&t)
09.2017 - 06.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

CNA - Medical

Shasta College
Redding, CA
06.2004

High School Diploma -

Madisonville North Hopkins High School
Madisonville, KY
06.1986

Skills

  • Customer Service and Engagement(Customer experience)
  • Customer Relations
  • Problem-Solving
  • POS Systems
  • Upselling and Cross Selling
  • Pricing and Markdowns
  • Work Planning and Prioritization
  • Sales Techniques
  • Strategic Planning
  • Issue Resolution
  • Time Management
  • Attention to Detail

Timeline

Assistant Store Manager

Dollar General
03.2021 - 03.2024

Guest Services/ Housekeeper

Kla Mo Ya Casino & Hotel
08.2020 - 02.2021

Manager

Crater Lake Junction Travel Center
06.2019 - 07.2020

Customer Care Representative

Iqor (direct Tv-at&t)
09.2017 - 06.2018

CNA - Medical

Shasta College

High School Diploma -

Madisonville North Hopkins High School

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Stella DeLaRosa