Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Stella Kiefer

Metairie,LA

Summary

Being a responsible shift leader with hands-on experience supervising employees and overseeing day-to-day operations has resulted in my strong background in team leadership and enhancing customer experiences. With my years of experience, I have developed efficient communication and teaching skills, all while maintaining a calm and professional demeanor to problem-solving and staff management.

Overview

3
3
years of professional experience

Work History

Barista Shift Supervisor

Marble Slab Creamery
08.2024 - Current
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation.
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance.
  • Helped resolve customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Sales Associate/Cashier

Schiro's School Time Uniforms
06.2022 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Hostess/To-Go Server

Harbor Seafood & Oyster Bar
11.2023 - 02.2024
  • Answered phone calls to take orders, give information and resolve customer complaints
  • Seated patrons based on guest preferences and seating availability.

Hostess/To-Go Server

Gendusa's Italian Eatery
09.2022 - 05.2023
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Education

No Degree - Social Work

Delgado Community College
New Orleans, LA
01-2028

High School Diploma -

Archbishop Chapelle High School
Metairie, LA
05-2024

Skills

  • Cash handling accuracy
  • Barista training
  • Order processing efficiency
  • POS system operation
  • Inventory controls

Languages

Spanish
Limited Working

Timeline

Barista Shift Supervisor

Marble Slab Creamery
08.2024 - Current

Hostess/To-Go Server

Harbor Seafood & Oyster Bar
11.2023 - 02.2024

Hostess/To-Go Server

Gendusa's Italian Eatery
09.2022 - 05.2023

Sales Associate/Cashier

Schiro's School Time Uniforms
06.2022 - 11.2024

No Degree - Social Work

Delgado Community College

High School Diploma -

Archbishop Chapelle High School

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Stella Kiefer