Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella Ofodile

Atlanta,GA

Summary

Driven Sales Specialist with a proven track record at Neiman Marcus, excelling in client relations and sales expertise. Leveraged relationship-building and upselling skills to consistently exceed sales targets. Known for enhancing customer satisfaction and expanding clientele through strategic pipeline management and influential communication. Achieved significant sales growth by fostering strong client relationships and implementing effective sales strategies.

Overview

27
27
years of professional experience

Work History

Sales Specialist

Neiman Marcus
03.2017 - Current
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.

Sales Specialist

Saks Fifth Avenue
02.2016 - 03.2017
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
  • Demonstrated product features, answered questions and persuasively overcame objections.
  • Increased sales revenue by developing and implementing strategic sales plans.
  • Achieved or exceeded company-defined sales quotas.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Sales Specialist

Tourneau
01.2002 - 10.2014
  • Built strong client relationships through consistent communication and effective problem solving.
  • Provided first-rate service to all customers and potential customers.
  • Established a reputation as a trusted advisor among clients due to extensive knowledge about various luxury watch brands specifications.
  • Exceeded sales targets consistently by implementing effective strategies tailored to individual customers and leveraging a deep understanding of market trends.
  • Enhanced customer satisfaction by providing personalized watch recommendations based on individual preferences and needs.
  • Implemented thorough security protocols for handling valuable inventory items without compromising accessibility for clients during viewings or consultations.

Sales Specialist

Tourneau
04.1997 - 11.2001
  • Established a reputation as a trusted advisor among clients due to extensive knowledge about various luxury watch brands specifications.
  • Increased repeat business by providing personalized follow-ups with clients, staying informed about their preferences and future purchasing plans.
  • Optimized store layout to facilitate smooth customer flow and ensure an appealing presentation of the watches on display.
  • Ensured compliance with company policies regarding verification of customer information for high-value transactions and anti-money laundering regulations.
  • Meticulously tracked sales data to identify potential areas of growth or improvement within current product offerings or marketing strategies.
  • Assisted customers in selecting the perfect timepiece through detailed explanations of each watch''s features and history.
  • Expanded clientele base by actively networking at industry events and leveraging personal connections within the luxury market.

Education

Yaba College of Technology
Lagos, Nigeria

Skills

Relationship Building

Client Relations

Customer service and care

Upselling and Cross Selling

Team Collaboration

Sales expertise

Pipeline Management

Influencing skills

Timeline

Sales Specialist

Neiman Marcus
03.2017 - Current

Sales Specialist

Saks Fifth Avenue
02.2016 - 03.2017

Sales Specialist

Tourneau
01.2002 - 10.2014

Sales Specialist

Tourneau
04.1997 - 11.2001

Yaba College of Technology

Similar Profiles

CREATE PROFILE
Stella Ofodile