Stella C. Swatman
LAS CRUCES,NM
Summary
Accomplished and certified Pharmacy Technician with over 20 years of experience in retail pharmacy environments for major national chains. Practiced at offering medications to patients, offering information to patients and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician
La Clinica De Familia Inc.
Las Cruces, NM
02.2020 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
CVS Pharmacy
LAS CRUCES, NM
04.2013 - 01.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Entered and processed patients' prescriptions into internal system.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
Pharmacy Technician
Walgreens
Las Cruces, NM
01.2000 - 04.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
Education
Bachelor Of Applied Science - Criminal Justice
New Mexico State University
Las Cruces, NM05.2002
Skills
- Patient Profile Setup
- Answering and Routing Calls
- Equipment Cleaning and Maintenance
- Organization and Prioritization
- Prescription Filling and Labeling
- Dispensing Medications
- Prescription Pricing
- Cash Register Operation
- Prescription Order Verification
- Wholesale Ordering
- Storage Maintenance and Security
- Prescription Refill Fulfillment
- Complex Problem-Solving
- Active Listening
- Prescription Preparation
- Confidentiality and HIPAA
- FDA Drug Safety Guidelines
- Dosage Calculation
- Preparing Bubble Packs
- Updating Medication Histories
- Critical Thinking
- Payment Processing
- Ordering and Stocking Medications
- Time Management
- Pharmacy Operations
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
La Clinica De Familia Inc.
02.2020 - Current
Pharmacy Technician
CVS Pharmacy
04.2013 - 01.2019
Pharmacy Technician
Walgreens
01.2000 - 04.2013
Bachelor Of Applied Science - Criminal Justice
New Mexico State University
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