Stephaine Unger
Cape Coral
Summary
Dynamic Escrow Assistant with a proven track record in real estate transactions and exceptional customer service. Expert in document review and file management, fostering strong client relationships while ensuring seamless closings. Recognized for meticulous attention to detail and effective problem-solving, enhancing overall team efficiency.
Overview
15
15
years of professional experience
Work History
Escrow Assistant
Fidelity National Title
03.2017 - 04.2024
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Ordered and obtained documents such as HOA estoppels, lien searches, surveys, mobile notaries, and payoff statements.
- Efficiently processed incoming funds from buyers.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of searches, releases, policies, and return of recorded documents.
- Partnered frequently with underwriting attorneys to solve title problems.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed multiple high-priority tasks simultaneously while maintaining strict deadlines and attention to detail.
- Handling sensitive financial information securely, protecting both clients privacy and company reputation.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Answered and returned calls promptly and professionally.
- Used various programs simultaneously including but not limited to Softpro, Smartview, Outlook, and Microsoft office.
- Trusted key holder
Server
Outback Steakhouse
03.2013 - 03.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Receptionist
Hale Law Group
02.2014 - 10.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted with events and marketing.
Front Desk Medical Receptionist
Urgent Care Center of Southwest Florida
01.2009 - 01.2013
- Verified patient insurance
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Managed multi-line phone system
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
Florida Gulf Coast University
Fort Myers, FLHigh School Diploma -
Estero High School
Estero, FL05-2006
Skills
- File management
- Escrow knowledge
- Document review
- Real estate transactions
- Attention to detail
- Customer service
- Time management
- Problem-solving
Timeline
Escrow Assistant
Fidelity National Title
03.2017 - 04.2024
Receptionist
Hale Law Group
02.2014 - 10.2014
Server
Outback Steakhouse
03.2013 - 03.2017
Front Desk Medical Receptionist
Urgent Care Center of Southwest Florida
01.2009 - 01.2013
Florida Gulf Coast University
High School Diploma -
Estero High School
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