Stephan Buck
Spokane,WA
Summary
Proven leader in sales and management with a track record of territory growth at Sherwin Williams, adept at relationship building and territory development. Excelled in enhancing customer satisfaction and sales performance through strategic problem-solving and effective team collaboration. Skilled in B2B sales and market research, consistently achieving and surpassing sales targets.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
Sherwin Williams
11.2022 - Current
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Provided comprehensive after-sales support, ensuring customer satisfaction and fostering long-term business relationships.
- Evaluated sales performance regularly, identifying areas for improvement and implementing necessary adjustments to achieve set targets.
- Managed territory of 300+ accounts with a growth focused mindset.
Branch Manager
Sherwin Williams
07.2021 - 11.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Assistant Branch Manager
Sherwin Williams
07.2019 - 08.2021
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Rental Sales Representative
Penske Truck Leasing
07.2016 - 11.2018
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed reservation bookings, ensuring timely availability of rented items for customer pickup.
- Resolved customer issues promptly, fostering trust and loyalty within the client base.
- Increased rental sales by actively promoting and recommending suitable products to customers.
Education
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT08.2020
Skills
- Relationship Building
- Motivated Team Player
- Problem-Solving
- Customer Service-Oriented
- Market Research
- Sales management
Certification
- CompTIA Project+ - Project Management
Timeline
Outside Sales Representative
Sherwin Williams
11.2022 - Current
Branch Manager
Sherwin Williams
07.2021 - 11.2022
Assistant Branch Manager
Sherwin Williams
07.2019 - 08.2021
Rental Sales Representative
Penske Truck Leasing
07.2016 - 11.2018
Bachelor of Science - Business Administration
Western Governors University