Stephan Croft
Tampa
Summary
Hospitality-driven customer service professional with extensive experience in sales, leadership, and high-touch guest relations. Proven ability to build trust, present services confidently, and deliver elevated customer experiences aligned with luxury brand standards. Strong background in operations, scheduling, administrative tasks, and relationship management. Seeking a Leasing Consultant position with Olympus Properties, where exceptional service, community engagement, and sales performance drive resident satisfaction and occupancy.
Overview
8
8
years of professional experience
Work History
Customer Service Driver
Uber Technologies
Tampa
09.2022 - Current
- Provided personalized, hospitality-focused service to a diverse clientele
- Maintained a perfect 5-Star rating through professionalism and communication
- Managed scheduling, navigation, and time-sensitive requests
- Resolved customer concerns calmly and efficiently
- Handled digital administrative tasks accurately
General Manager
Taco Bell
Dunedin
10.2023 - 01.2024
- Deliver elevated customer experiences through consistent, professional service
- Build strong rapport with guests and resolve concerns to ensure loyalty and satisfaction
- Hire, train, and coach team members to uphold company standards
- Manage scheduling, daily operations, and administrative responsibilities
- Ensure visual standards, cleanliness, and brand presentation
- Oversee inventory, cost controls, and operational efficiency
- Communicate policies clearly while maintaining a welcoming environment
Lead Server / Trainer
Cody's Original Roadhouse
Tampa
10.2022 - 03.2023
- Created exceptional guest experiences through attentive service
- Successfully upsold menu items, achieving 18%+ average tips
- Trained new team members on service standards and professionalism
- Managed POS transactions and payments
- Handled guest concerns with discretion and empathy
Shift Leader
Holiday Inn
Peoria
12.2021 - 08.2022
- Delivered hotel-level guest service focused on satisfaction and retention
- Resolved guest complaints promptly and professionally
- Managed cash handling and daily reports
- Coordinated inventory and event preparation
- Supported staff to maintain service excellence
Assistant General Manager
Hy-Vee, Inc.
Peoria
10.2021 - 08.2022
- Supported daily operations, staffing, and scheduling
- Assisted with hiring, onboarding, and employee development
- Maintained inventory and merchandising standards
- Ensured customer satisfaction and policy compliance
Assistant Store Manager
Cracker Barrel
Morton
09.2017 - 02.2019
- Delivered consistent, brand-aligned customer service
- Managed scheduling, inventory, and visual presentation
- Supported team performance and compliance standards
- Assisted guests and resolved escalated concerns
Skills
- Leasing Presentations & Tours
- Sales & Closing Techniques
- Resident Relations & Retention
- High-End Customer Experience
- Phone, Email & In-Person Communication
- CRM & Administrative Support
- Scheduling & Time Management
- Conflict Resolution
- Team Collaboration
- Brand Standards & Professional Image
Personal Information
Work Permit: Authorized to work in the United States
Why Olympus Properties
- Strong hospitality mindset aligned with luxury apartment living
- Proven ability to build relationships and trust quickly
- Sales-driven with a service-first approach
- Professional presentation and communication
- Experience maintaining brand standards and community atmosphere
Timeline
General Manager
Taco Bell
10.2023 - 01.2024
Lead Server / Trainer
Cody's Original Roadhouse
10.2022 - 03.2023
Customer Service Driver
Uber Technologies
09.2022 - Current
Shift Leader
Holiday Inn
12.2021 - 08.2022
Assistant General Manager
Hy-Vee, Inc.
10.2021 - 08.2022
Assistant Store Manager
Cracker Barrel
09.2017 - 02.2019